Bank B7 ICT Case Manager

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Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.

We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.

Job overview

The Case Manager role offers a new and exciting opportunity to become part of the ICT which bringing together health and social care expertise to deliver holistic integrated care for patients in West London CCG. This holistic approach to providing care to people with complex needs includes the following key functions:

Main duties of the job

• Risk Stratification and managing risk.
• Holistic assessment of health, social and wellbeing needs
• Personalised Care Planning
• Care delivery and care coordination.
• Prevention and Self care
• Patient centred multidisciplinary team working.

Working for our organisation

We provide community health services to more than two million people across eleven London boroughs and Hertfordshire.

Every day, our professionals provide high-quality healthcare in people's homes and local clinics, helping them to:

• stay well
• manage their own health with the right support
• avoid unnecessary trips to, or long stays in, hospital.

We support our patients at every stage of their lives, providing health visiting for new-born babies through to community nursing, stroke rehabilitation and palliative care for people towards the end of their lives.

Our vision: deliver great care closer to home.

Our mission: working together to give children a better start and adults greater independence

Detailed job description and main responsibilities

• Focusing on prevention and proactive care to maintain good health for longer and reducing the need for unplanned care
• Establishing strong links with Primary Care Homes as they start to mobilise by mapping ICT locality teams to emerging PCHs where relevant
• Build on MCMW principles of case management, care planning, navigation and MDT working and family MDTs.
• Work with colleagues as the service and role evolves and share knowledge and learning, drawing upon the expertise within the team to provide multi-faceted, holistic and integrated care.
• Be clinically responsible for a case load of patients including aspects of care delivery and care coordination.
• To provide care and attention to the needs of vulnerable adults including risk assessment and taking appropriate action as required.

Person specification

Essential

Essential criteria

• Professional Registration as Registered Nurse
• Educated to degree level or equivalent
• Evidence of post qualifying and continuing professional development

Desirable criteria

• Qualified and able to prescribe or willing to work towards

Experience

Essential criteria

• Extensive post-registration health care experience at a minimum of band 6 (AfC) or equivalent or Extensive post-registration social care experience at a minimum of band 6 (AfC) or equivalent
• Experience of communicating with a diverse range of patients
• Extensive experience of assessing and providing care to people with long term conditions
• Experience of working in collaboration and negotiating across organisational boundaries

Skills and Knowledge

Essential criteria

• Knowledge of principles of care for long term conditions, relevant NSFs and other national standards Knowledge of NMC Code of Professional Conduct
• Knowledge of current health care policy and relevance to the delivery of healthcare services
• Knowledge of the basic concepts of the Care Act, Mental Capacity Act and the protection of adults at risk of abuse
• Negotiate on difficult and controversial issues including performance and change in order to achieve good outcomes for patients
• Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.

Desirable criteria

• Must have an understanding of the background to and aims of current healthcare policy in London and appreciate the implications of this on engagement
• Ability to demonstrate knowledge of the health, social and voluntary sector

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

Interview arrangements will be communicated via email so please check your email regularly following the closing date.

At CLCH we appreciate and are proud of the diversity in the communities we serve and the workforce we employ. Applications are open and welcome to anyone, regardless of your age, sexual orientation, gender identity and expression, ethnicity, religion, and disability.

We are proud to say that we follow the workforce race equality standard and 28% of our senior staff (8A and above) are from a BAME background. CLCH also has active BAME and LGBTQI networks:

Disability and Wellbeing Network (DAWN)

Race Equality Network

Rainbow Network which supports LGBTQI staff.

Each network has a champion who is an executive director at the Trust and they hold regular meetings to discuss issues and make plans to improve CLCH.

The CLCH Equal opportunities statement is on our Website Equal opportunities :: Central London Community Healthcare NHS Trust (clch.nhs.uk)

"We work Flexibly"

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• ICT Case manager (PDF, 640.3KB)