Band 8b Head of Information Governance

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Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

Job overview

This role forms part of the wider Information Governance service and is functionally responsible for the Information Rights and Records Management departments. This role will provide strategic leadership and subject matter expertise to the departments and wider trust. This role will be required to undertake broader Information Governance duties in support of the Corporate Information Governance department.

Main duties of the job

The main duties for this role include:

• Management of the Information Rights and Records Management departments
• Providing expert advice in all matters relating to Information Governance
• Advising and leading of complex Data Protection Impact Assessments
• Budget management
• Contract management
• Supporting the trust's wider Information Governance agenda.

Working for our organisation

This is an exciting opportunity to join a large and highly skilled Information Governance department. The department continually invests in the professional development of team members, and works on complex local, national and regional projects which directly contributes to improved patient care.

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

The Head of Information Governance (Information Rights and Records Management will:
• Establish and maintain the trust as a leading provider for Information Rights And Records Management.
• Develop and deliver training and guidance specific to the context of the trust accounting for the new requirements and structures under the Health and Social Care Act 2012.
• Outline, in conjunction with colleagues, the requirements of assurance and risk management on information governance and to ensure that particular stakeholder demands are met.
• Support the development of a community of practice between stakeholder leadership and staff to ensure they are able to evaluate assurance and requirements across the information governance agenda (information asset owner audit returns)
• Develop a systematic approach to information governance with clear systems of prioritisation, change management and control.
• Ensure stakeholder understand the standards required for information governance and risk management and their implementation in standard working practice.
• The co-ordination and leadership of an information governance assurance model, ensuring that where services are provided by a third party that an assurance model is in place and is supported by contractual (or equivalent) terms.
• Deliver the expected standard of investigation and action on information incidents or potential breaches of the data protection act or confidentiality, in line with the relevant organisation's controls.
• Deliver operational support and assistance on site with stakeholder and engagement in routine business and development, to support the appropriate, proportionate and timely consideration of information governance issues in strategic and operational decisions.
• To be able to assess the quality of assurance provided on information governance and advise or escalate as required by circumstances and agreements.
• Where required to act as Privacy Officer, ensuring that the appropriate requirements of the registration authority service are outlined.
• Manage and/or co-ordination of information incident escalation and investigation.
• Respond to complex complaints from distressed and upset patients and staff in regards to data protection.
• Engagement with national and regional bodies and forums, as required.
• Support, training and assistance to key post holders including but not limited to Senior Information Risk Owner (SIRO), Information Asset Owners (IAO), Caldicott Guardian, Privacy Officer, executive responsible for Registration Authority, executive responsible for records management, Information Governance Group, other Board (as required).
• Manage and support the delivery of information asset register.
• Support Information Asset Owners and SIRO in the management of Risk, through the delivery of information risk register and associated action plans. Monitor actions delivered by key providers and escalate as necessary.

Support the nominated Information Security Officer(s) in delivering the information security assurance programme. Provide updates on key risks and priorities arising from ICT environment and changing requirements.
• Provide advice on guidance on changes to be considered to improve patient outcomes and business efficiency, through process review and technology.
• Lead on information incident management and investigation, managing ICO complaints and support functions in managing incidents from providers.
• Support and delivery of guidance for contracts (with third party suppliers) and commissioning of services to ensure IG elements are incorporated and best practice is followed where possible.
• Management of delivery of Data Processing Agreements and contract terms where necessary and in conjunction with legal advice.
• Support IT service in the provision of appropriate filing structures, access control and management of electronic information.
• Highlight and management of risk to the stakeholder (where supported by terms of contract with providers).
• Provide data protection expertise (legal/statutory requirements) where necessary including: design and delivery of privacy information, guidance on the required consent model and engagement with patients.
• Receive and manage data relating to extremely sensitive matters regarding data use, lawfulness of processing, and ethical standards.
• Work with stakeholders to develop key strategies covering the information governance agenda
• Support the scoping, design and project to delivery de-identification/ pseudonymisation projects and processes from an IG perspective.
• Liaise with Informatics and IT teams to ensure legal compliance and governance standards are met and implemented.
• To oversee team members to deliver the requirements listed above; engage and liaise with key stakeholder, in particular:

o To support the delivery of day to day activities and projects.

o To manage team and drive delivery of a range of business initiatives and projects.

o To support the identification and sharing of best practice in employee engagement.

o To operate in a highly political and sensitive environment.

o Support the portfolio of initiatives in demonstrating value for money for the current spend through tracking, managing and delivering agreed benefits.

Create and manage a consultancy model service to generate income for the trust and improve NHS information governance.

Person specification

Royal Free World Class Values

Essential criteria

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential criteria

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area

Desirable criteria

• Post-graduate degree in Management Studies or equivalent
• ISEB Information Security Management Principles qualification or equivalent

Experience

Essential criteria

• Demonstrable understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
• Extensive knowledge of Information Governance, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent
• Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
• Sound knowledge of the Data Protection Act and other key legislation around the security and processing of personal data within the NHS
• Significant experience in leading an information governance assurance framework and delivering to the required standard of quality assurance and audit
• Understanding of technical aspects of Information Security

Skills and Aptitudes

Essential criteria

• Demonstrable communication experience provision of highly complex information, negotiate with senior stakeholders on difficult and controversial issues, present to large and influential groups
• Negotiate on difficult and controversial issues including performance and change
• Problem solving skills and ability to respond to sudden unexpected demands
• Ability to analyse complex facts and situations and develop a range of options
• Working knowledge of Microsoft Office with intermediate keyboard skills
• Experience in managing a budget, involved in budget setting and working knowledge of financial processes
• Ability to travel between sites as required

Desirable criteria

• Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful Projects

Personal Qualities & Attributes

Essential criteria

• Manage own workload and direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals
• Demonstrated capability to plan short, medium and long -term timeframes and adjust plans and resource requirements accordingly

• Covid-19 Vaccination

  Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
  We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Head of Information Governance (Information Rights and Records Management) - Job Description V1.0 (PDF, 504.3KB)
• FR (PDF, 144.6KB)
• Corporate, Admin & Clerical, Other - benefits, about RFL, values and governing objectives (PDF, 935.8KB)