Band 8a Safety Informatics & Datix Programme Manager

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Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

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Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

Job overview

This role supports the delivery of a safety informatics quality improvement agenda across a large trust and is responsible for project managing several workstreams, working collaboratively with other programme managers and CPG teams, to deliver service improvement projects.

The post holder will have expertise in programme and project management, improvement methodology and have a proactive 'can do' approach, be highly motivated and confident in managing challenging and changing workloads. The post holder will have excellent written and verbal communication skills and will bring a strong customer service approach to their role.

The role is responsible for the management and development of DATIX/DCIQ and other safety informatics systems, including monitoring of data quality and reporting and including external reporting of data. They will lead a team to ensure that all staff have appropriate access and training. The role will have a strong working knowledge and experience of implementing and managing all DATIX/DCIQ modules, the ability to design and implement new modules and knowledge of other safety informatics systems as well as a thorough understanding of the external reporting requirements. The post holder will coordinate the sourcing, implementing and maintenance of other clinical management systems. The post holder will have a strong working knowledge and experience of implementing and managing risk and safety and will provide advice and support on risk issues.

Main duties of the job
• Ensure Datix/DCIQ systems are fit for purpose
• Ensure all staff have appropriate levels of access to the system
• Liaise directly with Datix/DCIQ and procurement partners on behalf of the Trust
• Develop and negotiate service level agreements between internal stakeholders and external providers
• Responsible for development and monitoring of KPIs across all safety informatics systems
• Acts as the Trust contact with the external software provider/s ensuring service is fit for purpose
• Acts to ensure that maintenance requirements / interventions are actioned
• Maintains the integrity and security of the system maintaining a log of users, levels of control, introduction of new accounts, unlocking existing accounts, closure of old accounts, quality of data entry and management of new installations or upgrades
• Lead on the review of any risk systems contracts and tenders for procurement
• Responsible for the installation and maintenance of Datix/DCIQ
• To act as line manager and provide supervision of Datix/DCIQ administrative staff.
• Ensure that all updates from the software supplier are analysed and any changes put into effect on the designed report forms and the training manuals. .
• Responsible for the management and development of safety informatics systems for the Trust Responsible for adapting and redesigning risk systems, particularly Datix

Working for our organisation

Infection Control

Infection control is everyone's responsibility, it is the duty of every member of staff to take personal responsibility for the prevention and control of infection

Confidentiality & Data Protection

The post holder has a responsibility to comply with the Data Protection Act 1998 and maintain confidentiality of staff, patients and Trust business.

Equality and Diversity

The Trust values equality and diversity in employment and in the services we provide. It is committed to promoting equality and diversity in employment and will keep under review our policies and procedures to ensure that the job related needs of all staff working in the Trust are recognised.

No Smoking

The Trust implemented a No Smoking Policy, which applies to all staff. Staff contravening this policy will be subject to disciplinary procedures.

Standards of dress

All staff are expected to abide by the Trust's guidance on standards of dress.

Detailed job description and main responsibilities

As outlined within the JD which is attached to the job authorisation request.

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Person specification

Royal Free World Class Values

Essential criteria

• Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential criteria

• IT degree or similar, or equivalent experience
• Datix Certified Professional (DCP)
• Masters level qualification, or equivalent experience
• Evidence of further professional and personal development

Desirable criteria

• Business/Project Management qualification, or equivalent experience

Experience

Essential criteria

• Specialist systems experience in Datix
• Experience delivering training and developing and working with training systems
• Experience managing staff
• Experience working in multi-site environments
• Experience implementing change management projects
• Risk management experience
• Knowledge of quality improvement tools and techniques and/or demonstrable experience in project management in an acute care environment
• Knowledge of root cause analysis investigation tools and techniques
• Ability to efficiently manage data flows to support accurate, informative and timely reporting with the collation and analysis of statistical and qualitative information
• Experience of effective working within a team and alone
• Experience of working with minimal supervision
• Knowledge of the components of governance, risk management, compliance and assurance function; current NHS national policies, standards, requirements

• Covid-19 Vaccination

  Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
  We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description & Person Specification (PDF, 256.4KB)
• Functional Requirements (PDF, 144.6KB)
• Corporate, Admin & Clerical, Other - benefits, about RFL, values and governing objectives (PDF, 935.8KB)