Band 8a - Operations Manager, HWE Surgical Centre

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Detailed job description and main responsibilities

Please refer to the attached job description and person specification for further details regarding this role.

Person specification

Education

Essential criteria

• Education to degree level.
• Post graduate management qualification or equivalent experience.

Desirable criteria

• Masters in relevant subject.
• Management qualification.

Knowledge

Essential criteria

• Strong understanding of the health and care sector including operational management within an acute trust.
• Demonstrable knowledge of operational processes and the management of large groups of staff.
• Understands admissions and outpatient services and processes.
• Understands admissions and outpatient services and processes.
• Strong understanding of governance including Complaint Handling, management of incidents and risk.
• Financial awareness and knowledge of managing budgets effectively.
• Knowledge of motivation, change and project management techniques.
• Clear understanding of the surgical patient pathways within the NHS.
• Knowledge of Integrated Care Systems and partner collaborative working.
• Understanding of national policies / guidance relating NHS.
• Detailed knowledge of NHS performance standards.

Desirable criteria

• Understanding of relevant national guidelines and GIRFT recommendations.
• Current NHS policy including frameworks, NICE guidelines.

Experience

Essential criteria

• Previous operational experience within an NHS acute hospital setting.
• Evidence of working successfully with clinical staff in delivering services.
• Experience of using numerical analysis in problem solving.
• Experience of successful change management, including reviewing services, writing redial action plans and where requiring, providing business cases for future investment.
• Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems in the area.

Desirable criteria

• Experience of audit / benchmarking.
• Experience in management of human and financial resources.
• Experience of working within a collaborative/system partnership.

Skills and ability

Essential criteria

• Excellent managerial, leadership and organisational skills including report writing, presentation skills and time management.
• Ability to influence, manage and achieve objectives working in a demanding environment.
• Able to problem solve and initiate change.
• Evidence of analysing a range of complex problems and decisions.
• Experience of managing difficult staff situations.
• Experience of reconfiguring patient services.
• Evidence of successful delivery of service objectives.
• Working knowledge of Microsoft Office with intermediate keyboard skills.
• Effective team working/ partnership abilities.
• Negotiation and conflict resolution skills.
• Ability to multitask.
• Interviewing and appraisal skills.

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Employer certification / accreditation badges

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Job Description (PDF, 635.9KB)