Band 7 Service Manager - Dermatology

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Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

Job overview

We are currently looking to recruit a talented and highly motivated manager to join Dermatology Services at this exciting time. Reporting to the Operations Manager, your role will be to provide operational and management leadership to the dermatology services and assist in the achievement of department objectives. You will have excellent staff management skills, proven experience of achieving key performance targets within the NHS and general operational management.

A graduate equivalent with operational experience, you will have a track record of delivering measurable change within the clinical services management and will be able to demonstrate your leadership skills in achieving these results.

It's a great time to join our team of progressive clinicians and managers at this highly successful NHS foundation trust at a time of change, expansion and service transformation, across the new integrated organisation.

The post will be cross site between RFH, BH and CF.

Main duties of the job

Key responsibilities

• To manage administrative and support teams within the service / directorate.
• Deliver appraisal and mandatory training requirements for all staff within these teams.
• Lead the directorate performance management systems ensuring that Trust and monitor standards are understood and adhered to and that performance reports are produced to enable divisional compliance.
• Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety.
• To be responsible to the Operations manager for financial performance relating to delegated budgets and operational performance of the service /directorate.
• Represent the operations manager as required.

Working for our organisation

Royal Free World Class Values

The post holder will provide World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:

• Welcome all of the time
• Confident becuase we are clearly communicating
• Respected and cared for
• Reassured that they are always in safe hands

The post holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.

The post holder will take a leadership role in World Class Care within the directorate ensuring that subordinate staff maintain world class care standards and oversee staff being booked on to courses for world class care as necessary.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification.

Service Delivery, Service Improvement, Excellent Outcomes for Patients

Support the operations manger in developing service development plans to align national direction/strategies and local priorities.

• Performance Management
• Communication
• Staff Management
• Bed Management
• Excellent Experience for our patients, staff and GPs
• Business Planning and Management
• Financial Budgetary Management
• Information
• Quality/Governance corporate and clinical, patient feedback
• Represent Operations Manager

Person specification

Qualification

Essential criteria

• Minimum of 1st degree or equivalent
• Evidence of continuing personal development

Desirable criteria

• Management qualification

Values

Essential criteria

• Demonstrable ability to meet the Trust Values

Experience

Essential criteria

• Significant demonstrable experience of working in the NHS in a junior management position
• Demonstrative experience of staff management and leading a team
• Budget management experience including monitoring expenditure and identifying savings

Desirable criteria

• Introducing new ways of working
• Project management
• Experience and familiarity with business planning and preparation of business cases

Skills and Knowledge

Essential criteria

• Understanding of national NHS policy and targets.
• Good interpersonal, oral and written skills including chairing team meetings, writing reports.
• Knowledge of Cerner / hospital IT systems/word processing/Microsoft office suite
• Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving

• Covid-19 Vaccination

  Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
  We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Band 7 - Service Manager - JD (PDF, 456.4KB)
• Band 7 - Service Manager - PS (PDF, 80.7KB)
• Service Manager - Functional Requirements (PDF, 111.4KB)