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Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

Job overview

About Us

RFL is a leading healthcare provider known for its cutting-edge services and commitment to patient care. Our ITSM team plays a vital role in supporting the Trust's mission by ensuring that IT changes are implemented smoothly, with minimal disruption to our services.

The Role

As the change manager, you are responsible for overseeing the entire change management process within the trust. You will lead the change advisory board meetings, monitor and track changes through system, and maintain the change calendar. You will manage the software advisory group and oversee endpoint-related licenses and contracts, ensuring compliance and efficient use. You will be responsible for managing the asset database and producing regular reports on change and asset management performance.

What We're Looking For:

Proven experience in a change management role, preferably within a large and complex organisation.
Strong understanding of ITIL processes and experience using IT service management tools.
Excellent organisational, communication, and leadership skills.
Ability to work independently, manage multiple tasks, and engage with stakeholders at all levels.

Benefits include 27 days holiday plus bank holidays and Contributory pension scheme.

Main duties of the job

Change Management Process

Manage the change management process.

Ensure changes are documented, reviewed.

Schedule and manage the implementation of changes.

Verify the successful implementation of changes, address any issues or backing out changes.

Ensure changes are recorded in the asset database and monitor unauthorised changes.

Change Advisory Board (CAB)

Organise and chair CAB meetings.

Monitoring and Reporting

Monitor changes to ensure they are tracked from initiation to completion.

Software Advisory Group (SAG)

Lead SAG meetings, review and approval of software-related changes.

Licenses and Contracts Management

Monitor licenses and contracts, ensuring they are up-to-date, compliant, and cost-effective.

Asset Management

Manage the asset register to ensure accurate and timely recording of all assets.

Team Supervision

Directly supervise ITSM analysts assigned to change and/or asset management, providing coaching, mentoring, and performance monitoring.

Service Level Management

Manage change and asset management service levels, participating in the establishment and management of SLAs.

Stakeholder Engagement

Act as the primary point of contact for change management, engaging with stakeholders.

Continuous Improvement

Identify opportunities for improving the change management process.

Other Duties

Serve as a member of the endpoint management team.

Provide out-of-hours support on a rota basis.

Full job description listed in attachment.

Working for our organisation

Detailed job description and main responsibilities

Change Management Process

Manage the change management process to ensure beneficial changes are implemented with minimal impact and maximum efficiency.
Ensure all changes are documented, reviewed, and approved according to Trust procedures.
Schedule and manage the implementation of changes, maintaining a forward schedule and ensuring compliance with standard lead times and user requirements.
Verify the successful implementation of changes, addressing any issues or backing out changes as necessary.
Ensure all changes are accurately recorded in the asset database and monitor for any unauthorised changes.
Produce, maintain change and asset management process documentation, ensuring all relevant staff are appropriately trained.

Change Advisory Board (CAB)

Organise and chair the weekly CAB meetings, ensuring that all change requests are properly assessed for impact, risk, and alignment with Trust objectives.
Collaborate with various teams to ensure successful and minimal disruption of changes.

Monitoring and Reporting

Monitor all changes through Freshservice, ensuring they are tracked from initiation to completion.
Produce daily, weekly, monthly metrics and performance analysis reports, identifying trends and implementing solutions where necessary.

Software Advisory Group (SAG)

Lead the weekly SAG meetings, focusing on the review and approval of software-related changes.
Ensure all software deployments, updates, and removals are managed in line with Trust policies and procedures.

Licenses and Contracts Management

Monitor endpoint-related licenses and contracts, ensuring they are up-to-date, compliant, and cost-effective.
Manage any changes associated with licenses or contracts, including renewals, amendments, and terminations.
Management and review of SLAs with third party vendors.

Asset Management

Manage the asset register to ensure accurate and timely recording of all assets, including regular data imports, and monitoring for discrepancies.
Harvest and cleanse data from legacy sources, ensuring the accuracy and integrity of the asset database.

Team Supervision

Directly supervise ITSM analysts assigned to change and/or asset management, providing coaching, mentoring, and performance monitoring.
Set work schedules, conduct regular team briefings, and serve as a point of escalation.
Participate in the selection and performance review process for team members.

Service Level Management

Manage change and asset management service levels, participating in the establishment and management of service level agreements.
Initiate and lead process improvement efforts to enhance the effectiveness and efficiency of change and asset management.

Stakeholder Engagement

Act as the primary point of contact for change management, engaging with stakeholders to ensure their needs are met and keeping them informed of any changes that may affect them.
Provide training and support to teams across the trust on change management processes and best practices.

Continuous Improvement

Identify opportunities for improving the change management process, including automation, enhanced reporting, and better integration with other IT service management processes.
Stay up to date with industry best practices and bring forward new ideas to enhance the Trust's change management capabilities.

Other Duties

Serve as a member of the endpoint management team, participating in the implementation of the endpoint strategy and operational improvements.
Ensure adherence to all NHS, Trust, directorate, and departmental policies and procedures.
Participate in IT infrastructure projects related to designing and implementing Change Management and/or Service Desk processes and procedures.
Provide out-of-hours support on a rota basis, per departmental procedures.

Person specification

Royal Free World Class Values

Essential criteria

Demonstrable ability to meet the Trust Values

Educational & Professional Qualifications

Essential criteria

A Degree level education in computing or technical qualifications relating to IT service management

Experience

Essential criteria

4 years experience in direct delivery of support to users of IT services
2 years experience in an IT service management role with a focus on Change Management

Skills and Apptitudes

Essential criteria

Change Management
Assessments Management
Release Management
Installation of desktop hardware, systems and applications
Windows operating systems
PC and Printer Hardware
Remote implementation of software installations and changes
Local area networks
MS office applications
MS outlook
Internet explorer
MS exchange
ITIL best practice as applied to change and asset managemnt

Skills and aptitude

Essential criteria

Lead a team through communication, objective setting and monitoring and example
Supervise individuals at remote locations
Obtain results in an matrix environment from individuals not direly managed
Proactively provide excellent user support
Interact with users in a professional service-orientated manner
Appropriately handle conflict
Apply an organised and practical approach to logically diagnose and resolve basic IT service faults
Schedule and manage resources in a dynamic environment
React to unplanned events efficiently and appropriately to ensure minimal impact to the delivery of IT services
Design and implement procedures to support new or changed services
Collect and analyze metrics as input to performance improvement

Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Change Manager JD & PS (PDF, 416.4KB)
PS (PDF, 288.1KB)
FR (PDF, 940.0KB)
Corporate, Admin & Clerical, Other - benefits, about RFL, values and governing objectives (PDF, 935.8KB)

Band 6 Change Manager

Band 6 Change Manager

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