Band 5 Clinical Pathway Manager

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Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

Job overview

• Supervise the day-to-day work of the administrative teams
• Manage sickness/absence and recording of annual leave of the team, ensuring service delivery is not compromised, coordinating duty rosters of team where appropriate.
• Ensure ESR information including annual leave, sickness absence and any changes in employment contracts for the administrative team are maintained in conjunction with HR and payroll.
• Ensure an equitable allocation and distribution of workload across all teams, with staff working flexibly to accommodate the needs of the patients and the clinicians they are supporting.
• Manage the recruitment process for the appointment of new staff with support from the assistant operations manager.
• Coordinate and engage in the induction of new team members across the Trust, sharing knowledge and expertise of administrative processes and functions.
• Monitor individual and team performance regularly, holding 1:1 meetings, appraisals (SDRs) according to Trust Policy and team meetings.

Main duties of the job

This is an exciting time to be working at the Royal Free London NHS Foundation Trust, one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. Please note this post will be based at Enfield Civic Centre as part of our centralised Elective Access Team.

We are looking for a full-time (37.5hrs per week) Clinical Pathway Manager to join our Outpatients Appointment Centre team at Enfield Civic Centre. You will be responsible for leading the Clinical Pathway Administrators be responsible for the smooth running of the patient's journey from referral to discharge.

He/she will also support other members of the Elective Pathway Team to promote good practice and to support in the delivery of training and awareness programmes.

The successful candidates will be required to be able to demonstrate the Trust values, and meet the responsibilities of the job description and person specification.

It will be important to be flexible as successful candidates may be required to work on any of our hospital sites.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Detailed job description and main responsibilities

• Offering support and guidance to team members and where necessary make recommendations to professional services e.g. OH; counselling services etc
• To order and maintain agreed levels of stationery/non-stock items in the department and authorise orders where appropriate working within allocated budget limits.
• Report and coordinate any maintenance work needed within the department.
• Provide reasonable cross-cover for other administration managers and staff members within the team to ensure a consistent and effective service is maintained at all times.
• Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
• Set expectations regarding levels of World Class Care customer services and ensure all staff understand these and maintain them.
• Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
• With the support of the relevant manager, be responsible for conducting any investigation with regards to performance and conduct issues in line with Trust guidelines.
• Review probationary periods in line with the policy.
• Ensure the team is compliant with mandatory and statutory training (MaST) in line with Trust requirements for administrative staff, and appropriately trained and competent in standard operating procedures relating to their role including all relevant electronic systems.
• Ensure bank/agency staff time sheets are submitted and actioned in a timely way if required and manage the use of bank/agency staff in a cost effective way.
• *** If you have been unsuccessful for this or a similar role in the last six months, please do not apply again as your application will be rejected ***

Person specification

Royal Free World Class Care Values

Essential criteria

• Demonstrable ability to meet the Trust Values

Education & Professional Qualifications

Desirable criteria

• GCSE Maths and English or equivalent

Experience

Essential criteria

• Outpatient Administration experience
• Experience of working with Cerner
• Experience of working with eRS, Call Centre systems
• Awareness of NHS targets with respect to waiting times

Desirable criteria

• Experience working within a team
• Experience of working in the NHS
• Managing Staff within a team

Skills & Aptitudes

Essential criteria

• Excellent interpersonal skills
• Able to work under pressure and to deadlines
• Good organisational skills and ability to prioritise workload
• Able to provide and receive sometimes complex or sensitive information
• Effective team worker
• Good communication skills - written and verbal
• Good organisational skills with attention to detail
• Understanding of issues regarding patient confidentiality

Desirable criteria

• Use of Microsoft office packages - Word, Excel, Email

• Covid-19 Vaccination

  Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
  We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
• If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
• By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams - unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

• Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
• Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
• Interview arrangements will be communicated via email so please check your email regularly following the closing date.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 264.4KB)
• Person specification (PDF, 224.6KB)
• Functional Requirements (PDF, 113.8KB)
• Corporate, Admin & Clerical, Other - benefits, about RFL, values and governing objectives (PDF, 935.8KB)