Band 3 - Senior Healthcare Support Worker, Outpatients

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Detailed job description and main responsibilities
• To receive and register patient attending outpatient.
• To perform clinical tasks appropriate to level of training and competencies e.g. Vital signs
• To act as a chaperone as required by Clinicians and Patients.
• To assist Clinicians with routine medical procedures, examinations and document clinical tasks such as chaperoning and consent.
• To report any concern to nurse in charge.
• To assist in maintaining the cleanliness and serviceability of Outpatient facilities and equipment's, arrange for maintenance as and when required
• To ensure patients are made aware of any delays in clinics.
• To ensure all duties are carried out safely and to a high standard.

Person specification

Education and qualifications

Essential criteria

• Care Certificate or City and Guilds 3 or NVQ 3 or BTEC National Diploma or equivalent experience
• Level 2 Functional skills in English and Maths; GCSE A* - C or 4 - 9
• Completion of Level 3 Diploma in Healthcare Support (that maps to the Apprenticeship Standard for Senior Health Care Support Worker)
• Willingness to successfully complete the level 3 apprenticeship and QCF as identified by department (or equivalent qualification) within 12 months of employment

Knowledge

Essential criteria

• Understands the role of a Senior Healthcare Support Worker
• Understands and committed to a caring approach to patients & relatives

Experience

Essential criteria

• Experience as a Band 2 HCA
• Experience of time management and prioritising work
• Team working

West Hertfordshire Teaching Hospitals NHS Trust provides acute healthcare services to a core catchment population of approximately half a million people living in west Hertfordshire and the surrounding area. The Trust also provides a range of more specialist services to a wider population, serving residents of North London, Bedfordshire, Buckinghamshire and East Hertfordshire.

As an employer of nearly 6,000 people the Trust is one of the biggest employers in the area and sees nearly a million patients each year.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Job Description (PDF, 960.2KB)