BALENCIAGA - Store Director, Selfridges

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Summary
About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women's and men's ready-to-wear, accessories, and objets d'art. The brand's unprecedented interactions with the expanding digital realm, material developments, and today's social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga's 50th Couture collection-the House's first since its founder retired in 1968 - reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men's and women's collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Job Description

Responsibilities:

Business development:

• Develop and maintain strong business relationships with all relevant internal and external stakeholders to maximise business opportunities and working efficiencies
• Define, execute and monitor the store action plan to achieve sales targets and KPIs
• Optimise the relationship with the Department Store to ensure efficient and commercial partnership
• Understand and monitor local business environment including market trends and competition
• Proactively define opportunities for growth and execute actions accordingly
• Communicate high quality relevant feedback to HQs/HO and/or store team

Talent leadership and development:

• Create and maintain a positive work environment, consistent with Balenciaga behaviours
• Build trust and rapport so the team respect you as a strong, fair, reliable leader
• Provide a clear vision of the goals for the overall team and for the individuals
• Identify, attract, recruit, develop and retain talent
• Create and monitor development plans for store management and store teams, driving professional growth through ongoing training and coaching

Brand promotion:

• Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
• Ensure Balenciaga Signature and Client experience are executed and consistent over time
• Lead by example conveying Balenciaga behaviours towards clients
• Know his/her clients and prospects (quantitative and qualitative) to define action plans
• Attract and recruit new clients from personal network and external partners
• Develop clienteling mindset and client's loyalty and retention from beginners to VICs

Process management:

• Ensure that all the processes are compliant with legal, safety, security, internal requirements, sustainability, HR guidelines
• Align oneself with 'best practice' and coach the team to respect this way of working
• Ensure execution of Retail Excellence guidelines in the store
• Supervise inventory activities and warehouse stock
• Challenge and improve current processes sustaining the growth and ensure efficiency and effectiveness

KPIs (including bit not limited to)

• Business: sales density, conversation rate, UPT, cross selling rate, transactions
• Team: sales productivity, training completion rate, turnover rate, staff satisfaction
• Client: local retention rate, CEE
• Process: CRM, Omnichannel, back of house

Talent Profile:
• Sustained successful experience in a managerial position in luxury Retail industry
• Inclusive leadership style and entrepreneurship
• High sensitivity to client experience and loyalty
• Exceptional interpersonal skills with the ability to influence and inspire
• Precise, innovative, highly organised, adaptable, dynamic
• Highly available and responsive with a natural curiosity and proactiveness to redefine
• Product and Fashion sensitivity

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation... - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type
Regular

Start Date
2026-06-01

Schedule
Full time

Organization
Balenciaga UK Ltd.