Baggage Services Manager

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Overview

Baggage Services Manager

Location: Edinburgh Airport

Every journey has an ending, but what if that ending was a missing or damaged bag? At Swissport, we don't just handle baggage-we restore customer confidence and turn travel setbacks into solutions.

We're looking for a Baggage Services Manager to lead a team dedicated to delivering world-class service. You'll be the driving force behind a team of supervisors and agents, ensuring passengers receive timely updates, seamless support, and ultimately, the return of their belongings.

Behind the scenes, your team will use cutting-edge systems to track and reunite passengers with their baggage, while you focus on operational excellence, compliance, and continuous improvement. You'll be a leader, a problem solver, and the reason our service sets the industry standard.

Responsibilities

• Leading a team of Supervisors in the Baggage Services & Ticket Desk department.
• Driving key performance indicators (KPIs) to enhance baggage service performance.
• Managing and improving operational processes to ensure efficiency and compliance.
• Building and maintaining strong relationships with airlines and airport stakeholders.
• Overseeing ancillary revenue streams, such as replacement baggage services.
• Coaching and mentoring your team, ensuring ongoing development and training.
• Supporting during peak times-getting hands-on when needed.
• Handling welfare, performance management, and disciplinary processes when necessary.

Qualifications

• Experience in Airport Ground Operations (2+ years as a Supervisor required).
• Strong leadership and coaching skills, ideally with a Train the Trainer qualification.
• A passion for delivering world-class customer service.
• Ability to communicate professionally with internal and external stakeholders.
• A commitment to continuous improvement and process efficiency.
• Fluency in English (additional languages are a plus!).
• Proficiency in Microsoft Office Suite and baggage tracking systems (WorldTracer essential).
• Physical fitness-able to lift up to 32kg over short distances.
• Flexibility to work various shifts (early mornings, nights, weekends, public holidays).

Why Swissport?

• Competitive salary & benefits
• Career growth opportunities
• Free airport parking or easy access to public transport
• Be part of a global leader in aviation services

Join us and help shape the future of baggage services. Apply today and be the difference in every passenger's journey!