Back of House First Line Manager
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Pay Rate: £40,000 plus a Night Shift Premium
Contract Type: Permanent (Full-Time)
Shift patterns: 4 on 4 off, 4 days or 2 days & 2 nights
Location: Gatwick, RH6 0JW
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We're seeking a Back of House, First Line Manager to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.
WHAT DOES THE ROLE ENTAIL?
- Leading the oversight in managing and supporting colleagues in HR matters.
- Reporting directly to the Airside Performance Manager you will work closely in managing and supporting colleagues in HR matters.
- Making sure that compliance and standards are maintained, you partnership with them to plan out meetings that are required,
- You will be in charge of all HR tasks from return to work interviews to Investigating Immigration refusals and the managing
- OMS management of key tools to improve our working practices.
- Drive customer service standards through your management of performance related issues
- To build relationships and keep clear communication.
- Comprehensive understanding of DHL HR Management and confident in conducting investigations conducting investigations
- To accept and embrace change as a constant and unpredictable feature of your working environment.
- To understand Safety and be keen to develop ways of working with the local teams in regards incidents/ accidents / GSRs / CSRs. with the local teams in regards incidents/ accidents / GSRs / CSRs.
- Daily trackers, daily call logs, FLM responsibilities, investigations, handover responsibilities, investigations
- Driving performance in operational environment, performance and efficiency of our colleagues.
WHAT DO WE NEED FROM YOU?
We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:
- Problem solver--As outcomes of investigations come through coming up as outcomes of investigations come through coming up with solutions and mitigations to help prevent them reoccurring. with solutions and mitigations to help prevent them reoccurring.
- Self driven and motivated to see out Continuous improvement
- Impeccable literacy and verbal skills.
- Strong leadership skills, leading from the front when it comes to setting standards. standards.
SECURITY PROCESS TO WORK WITHIN AVIATION AND TRAVEL AT DHL
- Be able to provide five years address history
- Be able to provide five years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
WHY CHOOSE US?
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
- 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits
OUR APPROACH TO DIVERSITY & INCLUSION
We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
#UKIDSCWellBein