B2B Account Manager

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We're Scan.com, the digital health scale-up that gives patients and clinicians simpler, faster access to diagnostics. As the UK's largest medical imaging platform, we cover everything from MRIs to mammograms, speeding up the time to treatment and improving healthcare outcomes.

We do diagnostics differently. Our marketplace empowers patients to book scans on their own terms and timeframes, while our referral portal gives clinicians admin-free access to imaging nationwide.

We're looking for a, Account Manager, at an exciting time - our B2B platform is expanding rapidly across insurance, medicolegal and consultant verticals, we're now offering 10+ scan types, and working with 200+ UK imaging centres. We've raised a total of $60m in VC funding, reached profitability, and are geared up to grow over 300% in 2024.

WHAT YOU WILL BE GETTING INVOLVED IN:

As an Account Manager at Scan.com, you will play a pivotal role in nurturing and expanding relationships with our newly onboarded and existing customers. You'll be the trusted point of contact for a diverse portfolio of partners, including software services, healthcare providers, meidco-legal firms, and clinics, ensuring they are fully supported and maximizing the value of our solutions.

The ideal candidate will be excited to thrive in the chaos of a scale-up company, ready to roll their sleeves up and deliver results for our partners.

As an early-stage business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Serving as the primary advocate for our partners, ensuring smooth onboarding, training, and ongoing support
• Building strong, trusting relationships with our customers so they view you as their go-to resource for all things Scan.com
• Proactively identifying opportunities to optimise and grow our footprint in your portfolio of accounts
• Quickly identifying and resolving any customer issues or concerns so your book of business is receiving superior customer service at all times

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE

• Build Strong Client Relationships: Establish trust and rapport with key clients by understanding their needs, challenges, and goals. Schedule regular check-ins, proactively communicate, and respond to inquiries quickly. Be a reliable resource and offer tailored solutions to meet their unique needs.
• Understand the Product and Market Inside Out: Develop deep knowledge of your company's products, services, and the scanning diagnostics industry.
• Increase Client Retention and Drive Renewals: Retain existing clients and secure contract renewals by delivering consistent value and improving client satisfaction.
• Support Client Reporting and Feedback Loops: Assist in gathering client feedback and reporting on basic performance metrics to ensure client satisfaction.
• Drive Account Growth and Upsell Opportunities: Develop strategic plans for each client to introduce additional services like new types of scans, advanced reporting features, or added service packages. Align new offerings with the client's evolving needs.

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• 1-2 years of experience in customer success, account management, or a similar role, ideally in healthtech, SaaS, or healthcare
• Outstanding communication skills and proven experience building and maintaining high quality relationships with internal and external stakeholders
• Ability to remain adaptable working in a fast-paced, ever-evolving scale up environment where no two days are the same

HOW WE WILL INTERVIEW YOU:

We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

1. Introductory call/interview with Sam, our Senior Talent Partner. The call is usually via telephone and will last around 30 minutes.
2. Should it feel like there is an initial fit for all, we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.
3. All of our roles will have a small assessment stage. This might be in person, a take-home assessment or further video calls. Length varies, but we're mindful of your time and try to keep it as simple as possible.
4. Meet the founders and/or other team members. Again, length varies depending on how many people and whether in person or via video call.
5. Offer!

BENEFITS:

We go beyond the basics with our benefits package. Here's what you can expect from us:

• Salary range of £35,000 - £40,000
• Statutory pension
• Healthcare plan
• All the equipment needed for you to do your role effectively
• Flexible working
• Remote or hybrid working options
• Personal Development budgets
• 28 days annual leave plus bank holidays
• Wellness budget to spend via a partner platform
• Access to talking therapy
• Inclusive policies designed by our team, for our team

DIVERSITY AT SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.

We look forward to receiving your application!