Automation Technical Manager

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Location: Newbury + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri

*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join Vodafone UK IT, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like Cloud, AI and big data.

What you'll do

As Automation Lead you will help lead technological and transformational change across IT Operations by identifying and leading strategic automation initiatives to deliver next generation innovation, simplification, and standardisation. You will report into the UKIT Observability Manager and will lead the team in delivering automated solutions. Operational excellence is a key priority, and you will play a key role in strategically defining how we can achieve this, as a change agent within IT.

• You will manage a team on and offshore to deliver automated user stories, forming a main point of contact for all problem or perceived automation issues.
• You will engage with stakeholders to identify automation opportunities and create a continuous roadmap of improvement initiatives.
• You will own the end-to-end automation solutions via Cortex or other automation technologies, ensuring timely delivery and handover to internal stakeholders.
• You will drive agile ways of working to ensure the team evolves into full agile practices i.e. KanBan boards and scrum calls.
• You will ensure robust controls are in place for all automations, including capacity planning and debugging, operational support models.
• You will lead engagement with platform engineering and architecture to deliver new technologies.

Who you are

• You will have a proven track record of delivery within a contact centre of back-office environment, including OPEX reduction, IT availability, risk addressing and accuracy improvements.
• You will have leadership experience of cross functional and matrix managed teams.
• You will have experience in Project Management, including planning, supporting business case creation and impact tracking.
• You will have experience working in an Agile environment, ideally as a Product Owner or Scrum Master.
• You will have experience working with robotic process automation technologies i.e. PEGA, UiPath, Cortex or other and deploying automated solutions.
• You will have knowledge of Service and Operations Management.

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.