Automation Manager

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Job overview

An exciting new opportunity has arisen at the University College London Hospitals NHS Foundation Trust to lead the automation implementation programme. The new position offers the rare opportunity to directly manage the formation of a new technology service. The successful applicant will be responsible for the delivery of the full scope of the automation services, ensuring full technical consideration is given to meet the efficiency demands of the Trust.

As well as being technically competent, the post holder will be required to work across departments and all levels of the organisation, demonstrating understanding of the operational pressures experienced by healthcare services within a secondary care NHS Trust.

Main duties of the job
• Manage a small team of automation developers and business analysts, identifying opportunities for automation and benefits realisation.
• Prioritise team deliverables and adoption of new technologies and tools, in-line with Trust objectives.
• Measure and track the benefits realised to report to the Head of Data Systems on efficiencies made.
• Strong communication skills working with heads of departments and services as stakeholders to further develop a strong reputation for the automation team.
• Keen interest and understanding of the latest automation technology available and the technical complexities with adoption, particularly within a healthcare setting.
• Ability to lead the professional development of the team, maintaining high and consistent standards of processes and documentation.

Working for our organisation

University College London Hospitals NHS Foundation Trust is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.

UCLH recognises the benefits of flexible working for staff - To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

Essential criteria

• Educated to Masters level or equivalent experience
• Evidence on ongoing CPD activity
• Experience as an operational or strategic manager in a relevant field

Desirable criteria

• Qualification in Leadership and People Management
• Project Management Qualification
• RPA Certification
• IT Service Management Qualification

Experience

Essential criteria

• Project management experience
• Experience influencing staff at all levels to ensure project objectives are owned by all members of the team including users and stakeholders.
• Evidence of the ability to involve teams in analysis of situation and solution development; persuade teams to take on new ways of working and to constructively challenge the status quo.
• Experience of working in a demanding environment with many, sometimes conflicting priorities.
• Experience of successfully developing collaborative relationships with a variety of stakeholders
• Practical experience of managing automation lifecycle, Patient and administrative workflow, template and protocol design

Desirable criteria

• Experience of delivering automations using key NHS applications including non-clinical / administrative systems
• Experience of financial and workforce management

Skills and Abilities

Essential criteria

• Ability to meet deadlines and complete tasks within agreed time scales.
• Project management skills; Track record of working closely with agile and diverse engineering teams.
• Excellent negotiation and persuasion skills.
• Technical skills in the design and application of process automation.

Desirable criteria

• Ability to create, review, and improve Standard Operating Procedures.
• Familiar with the use and implementation of Microsoft 365, Power Apps, including Power Automate.

Communication

Essential criteria

• Excellent communication skills, including ability to communicate effectively with a wide-ranging audience.

Personal and People Development

Essential criteria

• Demonstrate a commitment to professional development of self and others

Responsibilities towards promoting Equality Diversity and Inclusion

Essential criteria

• Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1

Employer certification / accreditation badges

Documents to download

• Job Description (PDF, 632.3KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)