Associate Service Manager for Cancer

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Job overview

An exciting opportunity has arisen to join Cancer Services at Lewisham and Greenwich NHS Trust as a Band 7 Associate Service Manager. The

role will require cross site working at both University Hospital Lewisham and Queen Elizabeth Hospital.

Experience within Cancer Services and knowledge of Cancer Waiting Times guidance and working knowledge of the Somerset Cancer Registry system is essential, as well as a good understanding of patient pathway navigation. In return we can offer you an interesting and rewarding opportunity to make a valuable contribution to the delivery of patient services.

This post provides an opportunity to join an enthusiastic Cancer Services team within the Trust. This is a key post within Cancer Services and an

exciting opportunity to coordinate the ongoing work and service development across our integrated organisation. We are looking for an innovative, enthusiastic and dynamic individual who is well organised and motivated to join our Cancer Data Team.

Main duties of the job

Main duties of the job

The post holder will ensure that the patient's pathways are tracked fully by the tracking teams and that the data collected is of high quality to ensure that national and local targets are delivered fully. This involves navigating patients through their pathways to treatment or discharge, ensuring that all patients are escalated in a timely manner to managers & clinical teams when needed and helping with the preparation of MDM meetings, with the aim of improving the care and experience of cancer patients treated within the Trust.

You must enjoy working in a busy environment and be able to prioritise your own workload. You will need good interpersonal skills with the ability to work as part of a team, be IT literate, and able to work well under pressure in a fast paced environment.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

Key Result Areas & Performance:

• To assist the Cancer Management Team in ensuring the smooth and effective running of the Cancer Data Team.

• To ensure the delivery of the suspected-cancer performance targets for the Trust and that the Trust's access policy is followed, including booking of all initial suspected cancer appointments.

• To have oversight on weekly adherence and tracking of the suspected-cancer performance pathways, supporting the Service Manager for Cancer.

• Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services

• To play an active role within the Cancer Management Team, participating in the full range of the Division's affairs as and when required.

• To promote Data quality in line with National Audits and COSD submission requirements

• Support in handling of complaints where appropriate, supporting the Service Manager for Cancer.

• To maintain shared responsibility, alongside the Service Manager for Cancer, in chairing weekly Cancer Assurance Meetings and to ensure all actions are documented/actioned accordingly.

• To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues.

• To identify and lead change management and redesign projects to achieve access targets.

• To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.

• To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required.

• To prepare Business Cases for service developments for submission both internally and externally as required.

• To act as the Division's link for both internal and external IT developments, in particular to support the development of the Somerset Cancer Registry system.

• To deputise for the Service Manager for Cancer in periods of absence.

Workforce

• Create a culture which fosters staff involvement, a progressive attitude to work life issues, is free from harassment and bullying and respects the dignity and diversity of all staff.

• Be responsible for the recruitment, management and development of all non-medical staff in area of responsibility, and enable them to deliver a high-quality service and fulfil their individual potential.

• To undertake staff appraisal for non-medical staff, setting objectives and identifying training and development needs in accordance with the Trust Performance Management Guidance.

• To conduct return to work interviews for any periods of sickness and to monitor and manage sickness absence within area of responsibility.

• To take appropriate action with issues of staff discipline, grievance, poor performance and sickness within area of responsibility, in accordance with the Trust's procedures.

• As a Trust Manager to carry out investigations of staff management issues in other areas of the Trust as requested

• Encourage and support all clinical staff to develop their role in line with national and Trust guidelines.

• Encourage the sharing of good practice and process within the Service and across the Trust and professional boundaries.

• Establish effective communications and working relationships within own portfolio and throughout the Service.

• Establish effective communications and working relationships with other Services, Departments and external agencies.

Person specification

Qualifications

Essential criteria

• Educated to first level degree or equivalent experience
• Management/leadership qualification or equivalent experience at post graduate level
• Further relevant training

Desirable criteria

• Masters degree

Experience

Essential criteria

• Proven experience of working in a management/leadership role in an acute healthcare environment.
• Experience of leading and motivating a team.
• Experience managing against Trust policy processes
• Identifying and leading on project initiatives for service improvement.
• Identifying and interpreting national policy and implementing required changes.

Desirable criteria

• Experience managing budgets
• Background in Pathway Tracking/management

Knowledge and Skills

Essential criteria

• Extensive experience working with National Cancer Targets and pathways.
• In depth understanding of change management.
• Able to use IT systems including Microsoft Office to an intermediate level
• Strong analytical and problem-solving skills.
• Ability to validate, surmise and present highly complex data/information and make judgements/draw conclusions effectively
• Understanding of Governance processes
• High level of attention to detail

Desirable criteria

• Experience working with Somerset Cancer Registry system

Personal Qualities

Essential criteria

• Ability to work independently and make autonomous decisions
• Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
• Ability to embrace, lead and drive change
• Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
• Able to work flexibly to meet the demands of the role
• Demonstrates a strong desire to improve performance and patient services

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.
Documents to download

• Job Description (PDF, 811.7KB)
• Working at LGT (PDF, 4.2MB)
• Visa and Certificate of Sponsorship Information for Applicants (PDF, 3.8MB)
• Candidates Guidance on Applying (PDF, 175.2KB)
• Candidate Guidance on the use of AI (PDF, 3.8MB)