Associate Service Manager
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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Job overview
Assisting the Divisional Management Team in ensuring the smooth and effective running of the Division.
Supporting the services in capacity planning to ensure sustained achievement of the target.
To act as lead manager for the acute rota-coordinator, providing primary budget management for pay and non-pay within that service areas.
Ensuring that the Division's activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.
Delivering quality and service improvement projects or development programmes that contribute to the modernisation of patient services.
Ensuring the delivery of excellent, patient focused and cost effective services which are responsive to the needs of patients.
Main duties of the job
Assisting the Divisional Management Team in ensuring the smooth and effective running of the Division.
Supporting the services in capacity planning to ensure sustained achievement of the target.
To act as lead manager for the acute rota-coordinator, providing primary budget management for pay and non-pay within that service areas.
Ensuring that the Division's activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.
Delivering quality and service improvement projects or development programmes that contribute to the modernisation of patient services.
Ensuring the delivery of excellent, patient focused and cost effective services which are responsive to the needs of patients.
The Trust comprises of 2 Acute Hospitals as well as Community Services, where staff are personally invested and determined to see its future success.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
Detailed job description and main responsibilities
The ideal candidate will bring fresh drive and ideas to the Trust and share the same passion as we do for the highest standard of patient care. The Associate Service Manager will have a proven experience of working in a management or leadership role in an acute healthcare environment. As well as experience of leading service changes to improve performance. We are looking for a strong NHS background and understanding of NHS procedures. This is an ideal position for someone with a broad range of management experience looking for secondment opportunity.
This is a fantastic opportunity to make a real difference to patient care and to play a pivotal role in Trauma and Orthopaedics . As part of our ambitious leadership investment programme, we are committed to building a strong, sustainable and well-governed organisation.
Person specification
Qualifications and Training
Essential criteria
- Educated to first level degree or equivalent experience
- Management/leadership qualification or equivalent experience at post graduate level
- Further relevant training
Desirable criteria
- Masters degree
- Clinical background
Experience
Essential criteria
- Proven experience of working in a management/leadership role in an acute healthcare environment.
- Experience of leading and motivating a team
- Leading service changes to improve performance and leading projects
- Identifying and interpreting national policy and implementing required changes
Desirable criteria
- Responsible for a budget and budget setting
- Business case development and annual planning, longer term planning
Knowledge and Skills
Essential criteria
- Awareness of current legislation and developments and agenda within the NHS, particularly in relation to 18 weeks RTT.
- Financial procedures including budget setting and working knowledge of financial processes
- Business planning /annual planning/long term planning
- In depth understanding of change management
- Able to use IT systems including Microsoft Office
- Knowledge of service improvements/transformation and project management
- Good analytical and problem solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands
- Risk management and governance
Desirable criteria
- NHS IT Systems
Personal Qualities
Essential criteria
- Ability to work independently and make autonomous decisions
- Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
- Ability to embrace, lead and drive change
- Ability to organise and prioritise own workload and direct the work of others and adjust plans as required both in the short and long term
- Able to work flexibly to meet the demands of the role
- Demonstrates a strong desire to improve performance and services
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note, not all roles will meet the criteria for a skilled worker visa.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- JD for ASM (PDF, 169.8KB)
- JD and person spec (PDF, 169.8KB)
- Working at LGT (PDF, 4.2MB)