Associate General Manager 0- 19 Public Health Services

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Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary's Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 - the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as "good" or "outstanding" in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King's College London's GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Are you passionate about making a real difference to the lives of children and their families? Are you ready to take on a dynamic and impactful role? We're looking for an experienced and innovative operational manager ideally with a clinical background. But if you haven't got one that's okay too! As you'll work with nurses, therapists, doctors, support workers and administrative staff, as well as colleagues within the local authority (social care, education, Family Hubs, commissioners) the voluntary sector to provide timely, efficient and effective operational management support primarily across the 0-19 Public Health Pathways and other directorate service areas. If you thrive in a fast- paced environment and are inclusive, committed to delivering high- quality child and family centered care, we want to hear from you!

This is more than just a job - it's a chance to make a lasting impact on healthcare services for children and families in Lewisham and contribute to a healthier, happier community.

Main duties of the job

• To provide timely, efficient and effective operational management support for divisional service areas, assisting the lead clinicians and senior managers as required ensuring, ensuring that our services are responsive, innovative and meet the highest possible clinical and performance standards.
• Lead key projects to enhance patient pathways, improve service delivery and patient experience using a co-production approach and keeping children and their families at the centre.
• Oversee performance and quality targets, and work collaboratively with clinical and managerial colleagues to solve problems and implement lasting solutions.
• Be a key member of the divisional management team, being accountable over staying comfortable and keeping other team members fully informed at all times.
• The post holder will provide line management of Health Visiting, School Health, Family Nurse Partnership, Start for Life, and Children Looked After services.
• Drive service developments and improvements in line with national and local policies, fostering strong partnerships with the local authority, particularly, Children's Social Care and Family Hubs.
• Act as deputy to the General Manager when required.

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream

Detailed job description and main responsibilities

1. To promote and support the development of the Trust's mission, values, behaviours and objectives.
2. To contribute to the production of the Division's strategic and business plans, leading for identified specialities, as part of the annual planning cycle and on an ad-hoc basis as required.
3. To play a major role in modernising the operational delivery of services within the division in line with the strategic direction of the Trust, working with clinical teams to embed changes and deliver required efficiency improvements.
4. To work collaboratively with colleagues from the whole system integration group and partner organisations to promote tripartite agenda
5. To support the Trust's performance management framework for the division and be accountable for performance in identified specialities against all key dimensions within the framework, including the achievement of national access targets, taking corrective action as required.
6. To deal directly with key external stakeholders including ICB and Place, other external agencies and contractors as required. To contribute and administratively support any clinical/service related networks associated with the allocated services.
7. To be accountable to the Divisional Director of Operations for the financial performance of key delegated budgets within identified specialities, taking actions to limit spending when required.
8. To line manage a team of service managers staff within identified specialities, ensuring the staff are managed in accordance with the Trust's HR policies and procedures. This includes recruitment and selection, performance management, appraisal and personal development.
9. To work with the divisional governance manager to monitor risk within specific services, investigate red/SUIs and to support the overall risk management structure of the division.
10. Work with clinical and administrative teams to ensure high levels of data quality are achieved and new systems implemented where necessary.

Person specification

Experience

Essential criteria

• Operational management experience within the community sector
• Proven track record of meeting significant national targets
• Knowledge and understanding of the modernisation agenda and the opportunities for redesigning services and the tools and techniques for achieving service change
• Significant experience of staff management, including the setting of objectives, team and individual appraisal, recruitment and disciplinary issues
• Significant budget management experience, including reducing costs, monitoring and determining corrective action
• Evidence of report writing and presenting skills, to include business cases and formal presentations
• Developing and implementing strategic plans at service level to enable the attainment of Divisional objectives

Job Related Skills

Essential criteria

• Full range of IT skills including spreadsheet analysis
• Excellent communication skills across the organisation and with a wide range of staff with differing levels of responsibility and different professional backgrounds
• Experience of dealing with complex issues in a large organisation
• Ability to work pro-actively and co- operatively with senior management and clinical staff, including at times of stress

Qualifications

Essential criteria

• Master's degree in healthcare or management or demonstrable ability to work at Masters level
• Degree and/or equivalent senior management experience
• Evidence of continuous professional development
• Project management experience

Desirable criteria

• Public Health Qualification

We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.

As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women's staff networks to bring staff together and celebrate diversity across our whole workforce.

Please note, not all roles will meet the criteria for a skilled worker visa.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD (PDF, 429.3KB)
• Working at LGT (PDF, 4.2MB)