Associate Director, UK Clients & Industries, Global Employer Services

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Job description

Connect to your Industry

The Clients and Industries (C&I) strategy is a key enabler of the GES vision; aiming to build enviable client loyalty with the largest and most influential clients, such that these clients will turn first to Deloitte when faced with challenges. You will be joining Global Employer Services and work with Industry Partners across Mobility and Reward, specifically focusing on growth strategy, targeting, retentions and broader data analytics. You will play a key role in driving progress against the FY26 strategic priorities and beyond to enable our practice to keep winning in the market and maintain our number one position. You will have the opportunity to influence strategy and deliver tangible outcomes by using data to provide deep insights on our GTM campaigns, opportunity pipeline and revenue performance.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

We are looking for a leader focused on targeting and retention to provide deep insights on our go to market strategy and approach, sales pipeline and financial performance. In this role you will be working with UK Partners and collaborating with industry and proposition leaders to design, develop and deliver best in class insights and shape the direction of our growth and Industry strategy.

Specific areas of responsibility include:

• Working closely with the GES C&I Partner to embed a successful targeting and retentions approach, using both qualitative and quantitative methods to interpret the performance and impact of priority propositions on our key clients and sectors across Mobility & Reward practices.
• Supporting Proposition and Industry leads with analysis and insights to support go to market activities, performance interventions and investment decisions.
• Providing insight beyond standard reporting - generating meaningful and actionable insights and putting forward data driven recommends to further improve the client experience and grow GES revenue performance.
• Advising on robust, achievable KPIs for GES GTM activity to highlight business critical return on targeting based on internal & external benchmarks
• Working with GES Growth teams to ensure accurate ongoing data collection and reporting methods to enable client teams to move quickly in market to capitalise on competitive advantage
• Collaborating with Central Marketing, Digital, Client feedback teams as well as wider resources as needed to successfully deliver holistic insight
• Streamline and manage the monthly development of GES targeting performance reporting, generating analysis and insights to provide leadership with the information they need to make strategic decisions about the health and growth of our business
• Collaborating with central Tax & Legal C&I teams on broader firm and tax-wide initiatives, as well as being the ambassador for the official salesforce tool.

Connect to your skills and professional experience

We want to attract a leader that will share our values, fit into our culture and identify with our purpose, as well as demonstrate the right experience.

Your professional experience:

• You will have worked in a marketing, business development, client portfolio, internal engagement or communications role previously
• You will be comfortable and confident working with data analytics to identify market themes and to evaluate success
• You will be very used to working within a fast-paced environment, working on multiple projects with tight deadlines
• You'll be experienced in writing compelling internal communications content that engages people
• You'll have had international experience, working with colleagues outside of your domestic geography
• You have broad knowledge of the reward and mobility industry, as well as operate and advisory services.

Essential:

• You must have marketing, business development, engagement/communications or client portfolio experience
• You will have experience of working within large, complex partnership environments or within professional services
• You are energised by team work, thinking collaboratively, leveraging the strengths of others you work with but be equally happy to work autonomously and independently
• Experienced in delivering targeting programmes, campaigns and activities
• Confident working with senior stakeholders and leaders within the business
• Demonstrable experience of working across a number of geographies, working with colleagues across a number of countries
• Excellent written and verbal communication skills, confident to present content and data to senior stakeholders
• Experience of reporting and using data analytics to spot trends and themes, draw conclusions and track progress

Connect to your business - Tax

Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own.

Global Employer Services (GES)

Global Employer Services is a 1,000-strong award-winning, relationship-focussed business. We focus on the risk and regulatory agenda, delivering long-term value to our clients. Our clients range from high-net-worth individuals and highly ambitious start-ups to a large number of FTSE 100 and 250 companies, with significant global footprints.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. You never have to do it all on your own here. It's great to know that we're all in it together; we're much stronger that way and it's healthier for everyone too." - Anita, Tax

"We advise some of the largest, most prestigious clients in the world, so the work is really challenging and exciting. We also have a fantastic team of smart, driven people, and a supportive, entrepreneurial culture where everyone's encouraged to be bold, creative, and ambitious,"- Oliver, Tax

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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