Associate Director- Operating Model Design
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Company Description
At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
As part of a recent acquisition, the leading specialist in high-impact collaborative organisation design and operating model modernisation, ON THE MARK (OTM), is now part of Turner & Townsend. The OTM team has been in business for 35 years with more than 500 successful re-designs and modernisations completed, OTM offers businesses and governments a reliable alternative to real transformation based on proactive, genuine engagement and readiness.
OTM's sweet spot is ensuring a business's operating model is fit for purpose to deliver its strategy with a keen focus on aligning true cultural and behaviour change, fast. Whether it's a post-acquisition/merger integration, the realignment of a particular part of the business, putting the customer at the centre of a business or moving from local, site-based to global, OTM delivers tangible value. OTM uses proven organisation design tools and methods to redesign operating models.
- Successfully delivered over 500 redesigns and over 700 projects in total.
- Redesigned every type of business function and enterprise-wide, across most industry sectors.
- Worked in over 40 countries on five continents.
- Trained/developed over 5,000 leaders and internal change agents in OTM's unique organisation design solution.
Our most important points of differentiation is our unwavering commitment to real involvement of your people, taking a sustainable approach to operating model transformation, use of senior consulting team from start to finish, our comprehensive solution and approach to stakeholder engagement and focus on shifting deeply engrained and legacy behaviour patterns - all with the intent of helping our customers realise their desired future.
Job Description
The Associate Director is responsible for a share of successful networking and business development, planning and delivery of operating model projects, contributing to OTM solution improvements and brand assets.
Business development and business winning includes reaching out, representing OTM at events, qualifying of leads, proposal writing and contract winning. Project delivery includes high impact facilitation of the OTM organisation design solution with both a technical and social solution.
Please refer to the following info to give you a greater understanding of what it's like to work as part of the OTM team:
Why Work at OTM?
Organisation Design Masterclass
Modernising Operating Models - OTM Podcast
Turning Strategy Into Action
OTM Client Case Studies
As an Associate Director your key responsibilities include:
T&T's OTM team is searching for talented, exceptional, and experienced Operating Model practitioner to successfully carry out the following key responsibilities. At a minimum, the ideal candidate(s) must bring:
- Both theoretical and practical working knowledge and experience in organisation design and delivering proactive change work using a variety of methods (not limited to only traditional change management).
- Skilled in fundamental process consultation & facilitation practices using various collaborative methodologies (e.g. Whole Scale Change, Participative Design, Open Space Technology, ICA TOP Methods etc).
- Have some experience of successful business development and business winning including conducting marketing and business generation activities such as writing bids, and articles, delivering webinars, podcasts, presentations, and content in our field.
- Be willing and able to travel domestically and internationally with minimal constraint up to two weeks per month on average. Ideal candidate is someone who has worked internationally and has experience in more than one industry & market.
- Passionate about supporting clients to achieve real results through op model and org design work.
- Consulting experience at a senior level to engage senior clients with superb service excellence mindset.
Qualifications
Experience, qualifications & requirements
- Relevant industry experience in a consulting or in-house practitioner.
- Demonstrated experience in planning and delivering organisation design solutions. This must cover an end-to-end- operating model, beyond job design and changing organisation charts.
- Demonstrated experience in (large) group facilitation.
- Demonstrated experience in developing relationships and managing multi-stakeholder environments.
- Able to travel, including both domestic and international
- Must successfully complete a civil and criminal background check and a three-month probation period.
- Favourable: certified in the recognised Certification Organisation Design Professional (CODP).
- Successful consulting experience with awareness and working knowledge of contracting, good commercial acumen.
- Team leadership and development to support a growing team.
Behavioural Characteristics
- Self-starter, autonomous, reliable, comfortable working virtually and collaboratively.
- Strong belief in the collaborative approach to change based on the adage "people support what they help create"
- Practical knowledge of business and business models. Able to conduct relevant conversations with C-Level executives and staff at all levels, without getting entangled in consultant or management jargon.
- Able to describe and differentiate between the three core consulting roles of Doctor, Expert and Process. Can act competently in all three knowing which to use in a given situation.
- Ability to build strong customer & team relationships maintaining them over time.
- Executive presence. Confident working with Boards, Executives Directors and Senior Management teams as well as front-line staff.
- High motivation to strengthen and add to your understanding of organisation design.
Technical Characteristics
- Strong technical skills including MS Office suite (including exceptional Excel skills), MS365 environment, Project management, and CRM products.
- Strong command of the English language including speaking, reading, & writing capabilities.
- Demonstrated competence using online collaborative tools like Mural & Miro.
- Demonstrated simple and logically structured documentation - with ability to translate and filter key highlights from deep debrief group sessions into a clear and concise narrative.
- Demonstrated experience in team leadership skills.
Compensation and Benefits
- Total compensation/remuneration will be competitive for the candidate based on breadth of experience, expertise, business development objectives and demonstrable track record.
- Hybrid working as well as on site workshop delivery for a client milestone.
- Competitive holiday/vacation time plus regular public holidays
- Private Health Insurance (details available on request).
- Pension contribution (details available on request).
- Opportunity to develop into a Director role and become an equity owner in the business based on contribution, fit and performance.
Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
#LI-SM
Please find out more about us at www.turnerandtownsend.com/
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.