Associate Director of Nursing and Patient Experience - Secure Care

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Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Job overview

If you're a visionary leader with over 5 years experience in forensic services, and a passion for delivering high-quality, person-centred care, we want to hear from you.

We're seeking an exceptional leader to drive excellence in nursing practice and patient experience across our Secure Care Division.

As Associate Director of Nursing and Patient Experience, you'll play a critical role in shaping our clinical quality agenda, leading innovation and improvement initiatives, and ensuring our services are free from stigma, discrimination, and harm. With a focus on patient-centred care, you'll work collaboratively with senior colleagues to develop and implement best practice guidance, drive workforce development, and promote a culture of support and trust.

Candidates must have extensive experience of working in High Secure environments, with a deep understanding of the complexities and challenges of providing high-quality care in these settings. A proven track record of delivering excellence in nursing practice and patient experience in High Secure services; as well as a strong understanding of the clinical and operational requirements of Secure services, including infection control, medicines management, etc.

Main duties of the job

The Associate Director of Nursing and Patient Experience has a cross divisional responsibility on behalf of the Divisional Director Secure Care and Chief Nurse to ensure development and delivery of nursing practice across the Secure Care Division is of the highest quality.

The post holder will be identified as the person responsible for supporting the nursing contribution to clinical quality agenda at a senior level. They will take the lead on clinical performance improvement in relation to the practice of nurses and improve compliance with relevant care standards across the Division. The post holder will also be responsible for providing professional leadership, support and advice to senior nurses across the Division and offer leadership to the Allied Health Professional staff group.

Working for our organisation

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Detailed job description and main responsibilities

The post holders' principal responsibilities fall into the following domains:

- Clinical Leadership

- Meaningful Activity

- Patient Experience

- Training, Education and Research

- Managerial Leadership

- Organisational Leadership

- Professional Leadership

- Quality Improvement

- Decisions and Judgement

Further detail is viewable within the Job Description attached to the bottom of the page.

Person specification

Qualifications

Essential criteria

• Registered Nurse with evidence of post-basic development
• Educated to Masters Degree level or above or equivalent

Knowledge/Experience

Essential criteria

• 5 years Senior Management experience in forensic services, with demonstrable evidence of working in a senior post in high, medium and low secure services.
• Evidence of leadership training/qualification and high level leadership and strategic skills in practice
• Extensive experience of delivering innovation or quality in the safety agenda
• Able to demonstrate experience in promoting clinical and organisational change across a large and complex organisation
• Experience of working with Trust Board's
• Ability to lead and build effective teams that can reflect on experience and promote a learning culture
• Able to demonstrate experience in promoting clinical and organisational change across a large and complex organisation
• Significant experience of working in a major leadership or project management role
• Highly effective interpersonal skills
• Articulate individual and effective communicator

Desirable criteria

• Able to demonstrate experience in promoting patient safety across a large and complex organisation using audit as an improvement tool

Values

Essential criteria

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet

Skills

Essential criteria

• Evidence of leadership and strategic skills
• Excellent organisational, communication and presentation skills, oral and written
• A demonstrated understanding of Equality and Human Rights
• Able to deliver complex projects on time
• High level written and verbal skills
• Effective strategic thinker/intellectual flexibility
• Extensive knowledge and experience of managing conflict and enabling individuals to find resolution to their concerns
• Ability to lead and build effective teams that can reflect on experience and promote a learning culture
• Ability to disseminate information in a professional manner to nurses and other professionals at regional and national level, as evidenced by presentations at conferences or peer reviewed articles

Personal Attributes

Essential criteria

• Personal Integrity
• High level interpersonal skills
• Self belief/self sufficient

Please ensure you check the email account from which you apply for all correspondence. All information regarding your application will come from apps.trac.jobs not NHS Jobs.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

As a Disability Confident Employer, we offer a guaranteed interview scheme for applicants who consider themselves to be disabled who meet the minimum (essential) criteria for the role in the person specification. If you would like your application to be considered under the Trust's guaranteed interview scheme you can indicate this in the personal information section of your online application form.

Should you require a reasonable adjustment to our recruitment process please email recruitment@merseycare.nhs.uk to ensure that measures can be put in place to support you.

We reserve the right to close any vacancy earlier than advertised in exceptional circumstances once we have received a high volume of applications.

The Trust expects all post holders who require an enhanced DBS for their role subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £13 per year and maintain registration. Trans applicants who require a DBS check and do not want to reveal details of their previous identity can contact the DBS Sensitive Applications Team (01516761452 or email sensitive@dbs.gsi.gov.uk) with their application number once they have completed their DBS application form. The team can prevent any previous identity showing on the DBS Certificate, unless the applicant has a conviction under their previous details in which case this will need to be disclosed.

Flexible working requests will be considered for all roles.

Please be advised that the use of Artificial Intelligence on applications is monitored and if you choose to use this, you must declare this on your application form.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Associate Director of Nursing - JD & PS (PDF, 424.6KB)
• ADON - OH Risk ID form (PDF, 256.6KB)
• A Great Place to Work (PDF, 2.1MB)
• Our People Promise and Charter (PDF, 5.8MB)
• Employee Benefits (PDF, 950.7KB)