Associate Director - Facilities Management
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Associate Director - Facilities Management
Department: Facilities Management
Employment Type: Permanent - Full Time
Location: Home Worker (London)
Compensation: GBP 70,000 - GBP 72,000 / year
Description
MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Associate Director - Facilities Management
Team : Facilities Management, London Office Buildings
Who Does This Role Report Into? Regional Director - Facilities Management
Role Summary / Purpose and ScopeThe Associate Director is responsible for the direct management of properties within our London Office Buildings portfolio, including the management and direction of staff reporting to them.
Additionally the Associate Director is responsible for representing MAPP in the local and regional business and real estate community in order to promote MAPP's reputation and capabilities to prospective tenants, clients and the Client.
Line management of a team, enabling strong team performance through effective leadership, providing support and mentoring to colleagues.
Working collaboratively with internal stakeholders to deliver excellent customer service to our Clients and occupiers.
A high level of integrity and professionalism must be demonstrated and maintained at all times.
Skills, Knowledge and Values
Skills (People & Technical)
- IOSH / Member of IWFM
- Building Management/Contractor management
- Time management & Excellent organisational skills
- Proven experience in production and presentation of Client / management reports
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
- Effective line management skills
- Effective PC skills, including working knowledge of Microsoft and Google packages
- Pro-active, flexible attitude to changes in the company, IT systems and the role
Values & Behaviour
- Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
Experience and Salary
Level of Experience / Certifications:
- 5 + years experience of working in a similar role
- A proven track record of FM in multi-let office buildings, retail & industrial parks.
- Riskwise (H&S compliance systems) CAFM systems
- Across buildings of different ages and sizes - has a strong understanding of systems, equipment, technology and landlord's services is helpful
- Experience of dealing with occupiers and what matters to them
- A good working knowledge of H&S, environmental and statutory regulations
- A good working knowledge of FM in hard and soft services
- Reasonable knowledge of networks, building management technology, industry software, compliance platforms and PO/invoice approval systems
- Demonstrably strong customer service skills
- Proven experience in service charge budgeting and understanding of RICS Codes
- Implementing processes and procedures and bringing teams through to deliver them
- Compliance with Health, Safety and Environmental legislation including ISO 14001 and ISO 45001
- Ability to effectively line manage and inspire FM, BM and FoH teams
Qualifications:
- Health & Safety - IOSH essential
- NEBOSH desirable
- IWFM Member
- RICS (Facilities Management) or working towards is desirable
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)GBP 70,000 - GBP 72,000per annum, depending on experience.