Associate Director - EMEA

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Associate Director - EMEA

Department: Specialist Services

Employment Type: Full Time

Location: Glasgow, United Kingdom

Description

Why Soben?
We're an award-winning construction consultancy with huge ambitions to put ourselves firmly on the map. We've come a long way since operations commenced in 2011 but now is the time to step on the gas and realise our true potential.

It is a hugely exciting time to join our business and we have some amazing times ahead of us. We're targeting to have 1000 people globally by 2030 to support our expansion plans in current locations as well as additional territories.

If you want to play an integral part in achieving our ambitious plans for growth and delivering an exceptional consultancy service for our clients in the EMEA region, whilst progressing your own career in a supportive and dynamic environment, we want to hear from you!

Key Responsibilities

• Ensure the submission of first-class documents to our customers on time and to the correct scope and desired quality
• Uphold business processes and systems, ensuring they are adhered to by the team under your control
• Streamline the operation and drive business improvement initiatives
• Cultivate client relationships and deliver repeat business with existing clients
• Manage the team and make necessary decisions to meet operational outputs
• Maintain and uphold quality standards
• Manage competing priorities to ensure all client commitments are met
• Effectively manage client relationships and act as escalation point
• Support operational delivery team to meet financial targets set
• Ensure team are working to Soben standards and processes, taking corrective action where required
• Ensure consistent approach to service delivery across team
• Work with delivery team to improve performance
• Be at the forefront of continuous improvement and identify areas of the operation that can be streamlined and improved
• Use initiative to identify areas of risk and implement measures to correct
• Conduct final Director reviews on projects and take accountability for sign off
• Actively influence the resource programme to ensure all client commitments are met
• Take responsibility for L&D and management of internal CPD delivery
• Be responsible for the successful onboarding and training of new team members
• Report on team performance monthly and ensure accuracy of data
• Lead projects when required and provide cover during annual leave
• Liaise with wider Operational delivery team to maximise opportunities
• Prepare fees and negotiate with clients, when required
• Provide support to direct reports and Operations team where required
• Provide support to Operations Director EMEA
• On time delivery of agreed Objectives and Key Results
• Perform additional duties as assigned

Preferred Qualifications/ Relevant Experience

• Degree qualification in Quantity Surveying
• MRICS (advantageous)
• Minimum of 10 years post graduate experience
• Pre-construction experience
• BOQ
• Excellent oral and written communication skills
• Excellent IT skills - Excel/Word/PowerPoint
• Driven, enthusiastic and committed to continued professional development
• Able to form and build good client relationships
• Ensure client care is upheld at all times
• Analytical, commercially aware and fantastic attention to detail
• Ability to work to deadlines and excellent time management skills
• Well organised with clarity of thought
• Ability to form constructive and positive relationships with clients and peers
• Ability to manage and inspire direct reports to perform to company and client standards
• Actively promote and work to Soben company values