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South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as 'good'.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone's potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I'm going to do is at the heart of everything we do. When you join us, you'll be part of something special.

As a Trust we are happy to talk flexible working.

Job overview

An exciting opportunity has arisen for an experienced, enthusiastic and self-motivated Associate Director of Digital Service Informatics who will lead in the delivery and the development of the plans that support the Trust Data Strategy 'Towards a Data-Driven Organisation'. This is a critical and strategic role which spans the organisation and will also play a part in liaising with external parties with regards to the flow of information.

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to senior roles within the wider team and the Trust. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job

The post holder will act as the principal conduit, leading on engagement between the trusts, wider healthcare ecosystem stakeholder's and intelligence delivery and assurance teams. This requires the individual to articulate a clear vision, calling on their experience and knowledge of wider NHS data and information strategies, to drive strategic and operational delivery of Trust's current and future corporate objectives and requirements of the Trust and its Healthcare Partners in support of and to enable delivery of excellence in clinical services, research, and teaching.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

Working for our organisation

The BI team is a dynamic team working in a demanding environment and sits within Digital Services.

About our locations:

Maudsley Hospital (headquarters)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Croydon (Jeanette Wallace House)

Croydon and the Croydon community services hub are located at Jeanette Wallace House, close to the vibrant high-street that offers fantastic shopping opportunities and a wide range of restaurants. It is within walking distance to East Croydon overland station with quick links to London.

Bethlem Royal Hospital

Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.

Detailed job description and main responsibilities

Key Responsibilities:

To understand, develop and deliver the transformation required as part of the Trust's approach to becoming a data-driven organisation.
To develop a communication strategy and plans that will foster and support Trust participation in a 'data amnesty' and to work with stakeholders to capture where information in its current form is being created and used.
To reinstate, own and facilitate the Data Summit meetings, fostering collaboration and understanding between the various system (and information) owners, and driving a culture of service ownership and improvement.
Data Assurance: to have responsibility for data assurance across the organisation by working with the various stakeholders to implement process checks and validation of data, to determine and develop measures for 'data completeness. Work with independent audit teams e.g. Information Governance dept and Internal Audit teams to periodically conduct audits and develop plans with stakeholders and system owners to take the necessary action to continuously improve data accuracy and completeness.
Culture and coaching.
Definitions.
Compliance - working with Performance & Contracting.
BI dept- help to develop and embed a service model for information requests across the Trust, whilst liaising with P&C teams.
PRSB.
Be the point of contact for eternal parties asking for information.

Person specification

Experience

Essential criteria

Significant experience of leadership and management at a senior level within a health or social care setting, meeting objectives and performance management targets.
Understands business and financial concepts and the importance of developing a performance management culture. Can develop KPIs, performance and risk management frameworks and deliver results.
Comprehensive experience of healthcare contract management and support, to include business planning, negotiation, schedule development and monitoring.
Experience of translating regulatory requirements into operational frameworks; experience of taking operational performance data and producing reports for regulatory submissions.
Experienced in the development and implementation of strategy; experience of complex change management and the development of new initiatives.
Experience of building and managing productive stakeholder relationships; partnership working with service users, carers, and other agencies.
Experience of delivering in a large and complex organisation and working collaboratively with other organisations.
Experience of collaborative leadership arrangements at a senior level including leading and developing a multi professional management team.
A proven track record of managing large budgets and resolving conflicting priorities.

Desirable criteria

Experience of operationally leading clinical services.
Experience of writing Board level reports.
Has achieved transformation which has resulted in change in the health and or social care sector.

Qualifications

Essential criteria

Educated to Master's degree or equivalent relevant post graduate professional qualification.
Management qualification and/or extensive knowledge and expertise acquired through training and experience up to doctoral level.
Evidence of continuing professional development.

Desirable criteria

Project management qualification.

Knowledge / Skills

Essential criteria

Evidence of excellent leadership and management skills.
Excellent interpersonal skills with the ability to influence, persuade, enthuse, negotiate and to inspire confidence and respect from staff at all levels.
Skilled in establishing credibility and good relationships with representatives of external agencies and partners and managing those relations with political acumen, sensitivity, and diplomacy.
Strong and competent business management skills with a high level of work organisation, self-motivation, resilience and drive for personal and team performance and improvement.
Deep understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities particularly in relation to mental health; detailed knowledge of the NHS standard mental health contract and the NHS commissioning environment and associated national policies and regulatory frameworks.
Demonstrates a deep knowledge and understanding of operational and strategic issues; able to challenge current ways of working and produce new and innovative solutions to service delivery and partnerships.
Understanding of the concepts of service user empowerment, recovery, and social inclusion.
Analyses, interprets, and evaluates complex data and draws logical and sound conclusions. Grasps complex problems, understands immediate and long-term implications of decisions, and has creative approach to problem solving.
Is self-motivated, confident and outcome orientated. Maintains performance under pressure, resilient, contains emotions, and demonstrates an ability to work creatively with conflict. Ability to reflect on emotional competence i.e. self-awareness, social awareness, self-management, relationship management.
Strong leadership skills with an open, participative management style. Skilled in holding people to account in a positive and supportive manner; skilled in proactive staff appraisal and supervision.
Ability to work collaboratively with academic, research and clinical colleagues and to promote and encourage a multi-disciplinary leadership team approach focused on outcomes, research, teaching and training.
Capable of leading substantial organisational and cultural change, being able to generate commitment to change, understand change management process and build local change management capability.
Communicates effectively, clearly, and concisely, both verbally and in writing. Influences and negotiates effectively, listens to others, and knows when to compromise. Presents powerfully.
Shares a compelling vision and can translate into objectives and actions in practice. Has a "can do" attitude, inspires, and develops others, demonstrates the need to involve stakeholders in decisions and have a collaborative approach. Knows the importance of effective teamwork and creates an environment that is receptive to change.
Contributes to development of strategic vision and goals, anticipates customer needs, demonstrates an ability to scan the horizon. Promotes social inclusion, cultural sensitivity, and equity of service provision. Acts corporately for the good of the Trust and the people it serves.
Able to demonstrate a strong commitment to partnerships, equal opportunities and fair access with a practical approach which will turn policies into action. Demonstrates an ability to consult and involve partners in decisions which have an effect on them.
Comfortable/contributes fully as team member. Builds strong and sustainable relationships, demonstrates the ability to balance needs of different stakeholders, addresses difficulties in relationships with partners and adept at conflict resolution.
Ambassador for the organisation.
Confident, self-motivated, and resilient at work; able to deliver under pressure and meet immovable deadlines.
Business, service planning, numerical and analytical skills; capacity and demand analysis and forecasting; budget management.
Able to diagnose problems and situations using a high degree of emotional intelligence, judgement, and awareness.
Able to collate, interpret and present complex and sensitive information to influential internal and external stakeholders in meaningful ways.
Knowledge of data warehousing and SQL development
Knowledge of analytical report development on business intelligence platforms

Desirable criteria

Promotion and development of marketing plans for healthcare services.

Others

Essential criteria

Able to travel throughout the day.
Flexible and adaptable. Able to attend meetings outside of 9am to 5pm.

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe'

Employer certification / accreditation badges

Documents to download

Job description and person specification (PDF, 616.5KB)
SLaM Staff Benefits (PDF, 1.1MB)
Happy to Talk Flexible Working (PDF, 680.1KB)

Associate Director of Digital Services Informatics

Associate Director of Digital Services Informatics

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