Associate Director, AI Workforce Transformation, Transformation Activation - Human Capital, Technology & Transformation

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Job description

Connect to your Industry

Join the world's leading people transformation business and help us build adaptable, connected, modern, digital businesses of the future with our clients. At Deloitte, we believe that placing people at the heart of transformation is critical to helping organisations achieve their ambitions sustainably. We are passionate about partnering with clients to accelerate AI adoption, agile ways of working, deliver truly digital experiences to customers and employees, and build their transformation muscle so they have the culture, capability, and confidence to navigate the future of work.

Our vision is to support our clients with their large, most complex, and challenging transformation programmes. As a team, we:

• Architect human-centred programmes that truly activate transformation and deliver business outcomes at pace.
• Re-imagine how organisations, teams, and ecosystems collaborate in response to the shifting role of humans at work in the world of Gen AI and Agentic.
• Deliver data-driven insight to enable productive, engaged, and high-performing workforces.
• Help business leaders be authentic, accountable, visible Transformation Leaders.
• Designing future services in a way that embeds a deep understanding of users and how to drive behaviour change.

We pride ourselves on our experience and expertise in our two capabilities - Future Organisation and Transformation Activation - as well as our ability to bring together these disciplines to deliver great, innovative, and lasting outcomes for our clients.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The Transformation Activation team partners with clients to mobilise and embed the organisations and workforces designed for the future. We focus on driving the change required to build adaptable, connected, modern digital businesses, ensuring successful adoption and sustained impact through effective change management and business readiness.

• Our vision is to actively enable our clients through their largest, most complex, and challenging transformation programmes, ensuring that strategic designs translate into tangible, lasting business outcomes. As a team, we:
• Implement human-centred programmes that truly activate transformation, drive adoption and deliver tangible business outcomes at pace, with a strong focus on the workforce experience and readiness.
• Enable the transition to re-imagined ways organisations, teams, and ecosystems collaborate, adapting to the shifting role of humans at work, particularly in the context of AI and emerging technologies.
• Translate data-driven insights into actionable change strategies to foster productive, engaged, and high-performing workforces, ensuring they are prepared for and embrace new ways of working.

**This is particularly critical in Financial Services, where organisations are grappling with evolving customer expectations, emerging technologies like fintech and Insurtech, and increasing regulatory pressures. **

All our teams within Organisation and Work Transformation (OWT) are also part of wider industry communities. We believe that industry communities help our people build strong networks across our firm and contextualise our OWT capabilities within specific trends and market dynamics relevant to different industries. This opportunity is for a role in Financial Services.

As an Associate Director in the team, you will work closely with Directors and Partners to play a key role in making a difference by influencing and shaping the strategic development of the team. You will also leverage your commercial experience to build and develop significant new business opportunities for the Firm, focusing on developing senior client relationships within Human Capital and our Financial Services teams. In doing so, you will build a level of eminence in the marketplace that provides a platform to support the Firm's growth ambitions over the long term. You will build high-performing teams around you to support these growth plans.

To be successful in this role, you will be a subject matter expert leading multiple, high-profile projects and bids while developing innovative thought leadership. You will have the opportunity to learn from the best in the business and help recruit top talent.

The technical nature of your Organisation and Workforce design responsibilities is expected to include:

• Lead AI-Driven Change Programmes: Architect and manage large-scale, human-centred transformation initiatives for Financial Services clients, specifically focusing on the change management and business readiness aspects of AI and emerging technology adoption.
• Drive Behavioural Change & Adoption: Design and embed effective change management strategies to ensure the successful adoption of AI and other digital technologies, fostering new ways of working and driving desired behavioural shifts across the organisation.
• Develop Business Readiness Strategies: Create comprehensive business readiness plans, including communication strategies, training programmes, and stakeholder engagement frameworks, to prepare workforces for AI integration and new operating models.
• Reimagine Future Workflows with AI: Collaborate with clients to re-imagine how organisations, teams, and ecosystems will collaborate, leveraging AI to enhance productivity, engagement, and performance, ensuring a smooth transition for the workforce.
• Translate AI into Workforce Impact: Articulate the impact of AI, robotics, and cognitive technologies on roles, skills, culture and organisational structures, developing strategies to mitigate risks and maximise opportunities for the workforce.
• Enable Data-Driven Readiness: Utilise workforce analytics and AI tools to provide actionable insights into workforce capabilities and readiness, informing targeted interventions and ensuring a productive and agile workforce post-AI implementation.
• Coach Transformation Leaders: Support business leaders in becoming authentic, accountable, and visible transformation leaders, equipping them to champion AI adoption and managing change effectively within their teams.
• Develop Thought Leadership: Contribute to innovative thought leadership on change management, business readiness, and the human impact of AI, positioning Deloitte as a leader in activating future-ready organisations.
• Build & Mentor High-Performing Teams: Lead and mentor multidisciplinary teams, fostering a culture of inclusion, innovation, and excellence in the delivery of change management and business readiness solutions.
• Support Business Development: Identify and pursue new business opportunities related to AI-driven change management and workforce readiness, building strong client relationships and contributing to the firm's growth.

Connect to your skills and professional experience

Overall, your experience should include contributing to large-scale organisation transformation programmes, ideally using traditional and/or agile methodologies with a "digital product and technology enabled" focus.

• AI Expertise & Impact: A deep understanding of AI, robotics, and cognitive technologies, specifically their implications for workforce transformation, change management, and business readiness in Financial Services.
• Transformation Leadership: Proven experience leading large-scale organisational transformation programmes, change enablement and adoption, and business readiness for digital and AI-enabled solutions.
• Change Management Acumen: Extensive experience in designing, implementing, and embedding human-centred change management strategies, including stakeholder engagement, communication planning, training, and behavioural science principles.
• Financial Services Industry Knowledge: Substantial experience within Banking, Insurance, or Investment and Wealth Management, coupled with a strong grasp of industry trends, regulatory dynamics, and the unique challenges of AI adoption in this sector.
• Stakeholder Management & Influence: Exceptional communication, facilitation, and influencing skills, with a proven ability to engage and manage senior stakeholders across diverse client scenarios, driving consensus and commitment to change.
• Analytical & Strategic Thinking: Ability to analyse complex organisational and workforce challenges related to AI, develop data-driven readiness solutions, and translate strategic objectives into actionable change and adoption plans.
• Organisational Design for Change: Experience in designing work, roles, and organisations in response to digital and AI transformations, ensuring alignment with new operating models and workforce capabilities.
• Risk Management in Change: Acute awareness of risk management, particularly in managing people, process, system, and commercial risks associated with large-scale technological and organisational change.
• Innovative & Agile Mindset: A passion for exploring new ideas and technologies, with a track record of driving innovation in change management approaches and adapting to fast-paced, agile transformation environments.
• Team Leadership & Development: Demonstrated ability to build, coach, and lead high-performing teams, fostering an inclusive and collaborative culture focused on delivering impactful change outcomes.
• Commercial Acumen: Proven track record in account development, business relationship building, and identifying opportunities to expand Deloitte's footprint in AI-driven change management.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Human Capital

People are what powers enterprise. That's why we need to focus on human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

"I've never experienced another culture that's so unafraid to break traditional boundaries and is so forward looking in its strategy and approach. It's exciting to be working somewhere that's bringing together a unique set of capabilities that we can see clients are looking for and value."

-Gillian, Technology & Transformation

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter about the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So, we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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