Associate Director, AI Workforce Transformation, Future Organisation, Human Capital, Technology & Transformation

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Job description

Connect to your Industry

Join the world's leading people transformation business and help us build adaptable, connected, modern, digital businesses of the future with our clients. At Deloitte, we believe that placing people at the heart of transformation is critical to helping organisations achieve their ambitions sustainably. We are passionate about partnering with clients to accelerate AI adoption, agile ways of working, deliver truly digital experiences to customers and employees, and build their transformation muscle so they have the culture, capability, and confidence to navigate the future of work.

Our vision is to support our clients with their largest, most complex, and challenging transformation programmes. As a team, we:

• Architect human-centred programmes that truly activate transformation and deliver business outcomes at pace.
• Re-imagine how organisations, teams, and ecosystems collaborate in response to the shifting role of humans at work in the world of Gen AI and Agentic.
• Deliver data-driven insight to enable productive, engaged, and high-performing workforces.
• Help business leaders be authentic, accountable, visible Transformation Leaders.
• Design future services in a way that embeds a deep understanding of users and how to drive behaviour change.

We pride ourselves on our experience and expertise in our two capabilities - Future Organisation and Transformation Activation - as well as our ability to bring together these disciplines to deliver great, innovative, and lasting outcomes for our clients.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

The Future Organisation team collaborates with clients to design organisations and workforces that are fit for the future. We build adaptable, connected, modern digital businesses supported by data-driven insight and workforce analytics.

Our vision is to support our clients with their largest, most complex and challenging transformation programmes.

As a team we:

• Architect human-centred programmes that truly activate transformation and deliver business outcomes at pace from a workforce perspective
• Re-imagine how organisations, teams and ecosystems collaborate in response to the shifting role of humans at work
• Deliver data-driven insight to enable productive, engaged and high-performing workforces

**This is particularly critical in Financial Services, where organisations are grappling with evolving customer expectations, emerging technologies like fintech and Insurtech, and increasing regulatory pressures. **

All our teams within Organisation and Work Transformation (OWT) are also part of wider industry communities. We believe that industry communities help our people build strong networks across our firm and contextualise our OWT capabilities within specific trends and market dynamics relevant to different industries. This opportunity is for a role in Financial Services.

As an Associate Director in the team, you will work closely with Directors and Partners to play a key role in making a difference by influencing and shaping the strategic development of the team. You will also leverage your commercial experience to build and develop significant new business opportunities for the Firm, focusing on developing senior client relationships within Human Capital and our Financial services teams. In doing so, you will build a level of eminence in the marketplace that provides a platform to support the Firm's growth ambitions over the long term. You will build high-performing teams around you to support these growth plans.

To be successful in this role, you will be a subject matter expert leading multiple, high-profile projects and bids while developing innovative thought leadership. You will have the opportunity to learn from the best in the business and help recruit top talent.

The technical nature of your Organisation and Workforce design responsibilities is expected to include:

• Lead AI-Driven Transformation Projects: Manage large-scale, complex technology and transformation initiatives for Financial Services clients, focusing on organisation design and workforce transformation in the context of AI and emerging technologies.
• Architect Future-Ready Organisations: Reimagine how organisations, teams, and ecosystems collaborate, leveraging AI to enhance productivity, engagement, and performance.
• Deliver Data-Driven Insights: Utilise workforce analytics and AI tools to provide actionable insights that enable high-performing and agile workforces.
• Shape Workforce Strategies: Design future-ready services and operating models that integrate AI and digital technologies, ensuring alignment with business objectives and regulatory requirements.
• Drive Change: Embed human-centred approaches to transformation, ensuring adoption of AI and other technologies through effective change management strategies.
• Develop Thought Leadership: Provide clients with innovative perspectives on AI, robotics, cognitive technologies, and the future of work, positioning Deloitte as a leader in workforce transformation.
• Mentor and Lead Teams: Build and manage high-performing, multidisciplinary teams, fostering a culture of inclusion, innovation, and excellence.
• Business Development: Identify and pursue new business opportunities, leveraging your expertise in AI and workforce transformation to build strong client relationships and drive growth.

Connect to your skills and professional experience

Overall, your experience should include contributing to large-scale organisation transformation programmes, ideally using traditional and/or agile methodologies with a "digital product and technology enabled" focus.

• AI Expertise: A deep understanding of AI, robotics, and cognitive technologies, and their implications for workforce transformation in Financial Services.
• Industry Knowledge: Substantial experience in Banking, Insurance, or Investment and Wealth Management, with a strong grasp of industry trends, challenges, and regulatory dynamics.
• Transformation Leadership: Proven experience leading large-scale organisation transformation programmes, with a focus on digital and AI-enabled solutions.
• Analytical and Strategic Thinking: Ability to analyse complex problems, develop data-driven solutions, and translate strategic objectives into actionable workforce strategies.
• Innovative Mindset: A passion for exploring new ideas and technologies, with a track record of driving innovation in workforce and organisational design.
• Stakeholder Management: Strong communication and facilitation skills, with the ability to influence senior stakeholders and manage diverse client scenarios.
• Team Leadership: Experience in building, coaching, and leading high-performing teams, with a commitment to fostering an inclusive and collaborative culture.
• Experience of understanding and articulating the impact of emerging technology trends such as AI, robotics, digital reality, cognitive technologies, and blockchain.
• Ability to manage complex and diverse client scenarios, focusing on high quality and delivery through others, even in high-pressure, time-critical situations.
• A proven track record in account development, business and relationship development, and the ability to identify and act upon opportunities to build and develop Deloitte's practice footprint, including commercial and financial management of projects.
• Acute awareness of risk management and managing risks associated with people, processes, systems, change, and commercials.
• Proven experience designing work, roles, and organisations for functions within Financial Services - This could include experience with Digital Transformation initiatives, Mergers and Acquisitions, or new operating models in areas such as Banking, Asset Management, or Insurance.
• Knowledge of effectively implementing end-to-end organisational transformation - connecting data-driven design into new business reality.

Connect to your business - Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters.

Human Capital

People are what powers enterprise. That's why we need to focus on the human experience in an ever-changing, digital world. We help clients utilise technology to support their workforce, organisation, and HR Transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

"I've never experienced another culture that's so unafraid to break traditional boundaries and is so forward looking in its strategy and approach. It's exciting to be working somewhere that's bringing together a unique set of capabilities that we can see clients are looking for and value." - Gillian, Technology & Transformation

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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