Associate Director

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Job Title: Associate Director

Location: London

Hours: Full-Time, 37.5 Hours

Company: Bellharbour (Part of Fexco Property Services)

Type of Employment: Full Time, Permanent

About this role:

A prestigious, well-established property management company is seeking an experienced Senior Property Manager to take on the role of Associate Director. This role involves managing a small portfolio of luxury residential buildings and overseeing a team of 2 Senior Property Managers, 4 Property Managers (PMs) and two Assistant Property Managers (APMs). The ideal candidate will work closely alongside the Director and play a key role in new business development and operational strategy.

Key Responsibilities:

• Portfolio Management:
  • Manage a small but high-end portfolio of2-4 luxury residential buildings in Knightsbridge, Chelsea, and Mayfair.
  • Ensure the highest standards of property management aremaintainedacross all buildings, with an emphasis on service excellence, attention to detail, and tenant satisfaction.
  • Oversee day-to-day operations including maintenance, health & safety compliance, building repairs, contractor management, and budget control.
  • Build and maintain strong relationships with landlords, tenants, and freeholders to ensure long-term client satisfaction.
• Team Leadership:
  • Lead and manage a team of2 Senior PM's, 4Property Managers and 2 Assistant Property Managers.
  • Provide guidance, support, and professional development opportunities for the team.
  • Monitor the performance of individual team members and the overall team's effectiveness, conducting regular reviews and mentoring where needed.
  • Ensure the team is compliant with industry regulations and best practices, while driving a high standard of professionalism.
• Business Development & Operations:
  • Work closely with the Director to support new business opportunities, including attending pitches, preparing proposals, andparticipatingin client meetings.
  • Assist with the growth of the portfolio by helping to secure new instructions and fostering long-term client relationships.
  • Involvement in operational tasks such as financial reporting, strategic planning, and the implementation of company policies.
  • Provide input on the overall direction of the property management division, ensuring alignment with company goals.
• Client & Stakeholder Engagement:
  • Act as a key point of contact for high-net-worth clients and key stakeholders, ensuring their expectations are exceeded.
  • Represent the company in client meetings, industry events, and networking opportunities to promote the business.
  • Liaise with contractors, suppliers, and other third parties to ensure the smooth running of all services across the portfolio.

Requirements:

• Experience:Minimum 5-6 years' experience in property management, with a significant focus on prime central London properties. Prior experience managing luxury residential buildings is essential.
• Team Leadership:Proven experience managing and mentoring a team of property managers and assistants.
• Client-Focused:Demonstratedability to work with high-net-worth clients and deliver exceptional service in a high-pressure, luxury environment.
• Qualifications:TPI qualifications preferred or equivalent relevant experience.