Associate Delivery Manager

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Job Description

• Suffolk County Council
• Address: Endeavour House, Ipswich IP1 2BX - Hybrid working
• Salary: £34,434 per annum (pro rata for part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

This advert is open to current Suffolk County Council staff only

Make a difference within Suffolk County Council. Join our Digital Service Delivery Team as an Associate Delivery Manager and help develop and deliver the online services we provide to residents in Suffolk. As an internal colleague, you'll already understand our values, priorities and ways of working - this role gives you the chance to further shape how we deliver accessible, efficient and user-focused digital services across the organisation. Reimagine the possibilities.

Your role and responsibilities

As an Associate Delivery Manager, you'll design, test and deliver small digital solutions, and support Delivery Managers on larger projects. You'll work closely with service teams, users and partners to turn needs into practical, user-focused digital solutions.

Key responsibilities

• Design, develop and deliver digital solutions using agile approaches.
• Support the Delivery Manager with project tasks relating to their digital deliveries.
• Map existing customer journeys to make improvements.
• Plan and lead User Acceptance Testing (UAT) sessions.
• Provide guidance within the organisation about digital tools and processes.
• Act on user feedback and maintain high-quality delivery standards.

You will need

• Level 5 qualification (or equivalent experience).
• A customer-focused, collaborative approach aligned with our WE ASPIRE values.
• Ability to engage stakeholders, communicate clearly and support colleagues.
• Experience of developing digital solutions using low-code tools (or willingness to learn).
• Strong problem-solving and organisational skills.

You can view a full list of requirements in the Job and Person Profile (Word). If you think this role could be a great fit for you, we'd love to hear from you - even if you don't meet every single requirement. While certain skills and experience are helpful, your willingness to learn, grow, and collaborate with the team matters even more. The technical elements can be taught, so please don't let a gap in knowledge discourage you. We'd genuinely welcome the opportunity to review your application.

The team

This role sits within the Digital Service Delivery Team, a specialist function within the Customer Experience and Digital service. The team is responsible for the end-to-end delivery, management and ongoing development of public-facing digital services.

Why join us?

This role offers a great opportunity to develop your digital delivery skills and contribute directly to improving online services across the council. You'll work in a supportive team that values collaboration, user-focused design and continuous improvement. It's a chance to broaden your experience, build strong relationships with services across the organisation and play an active part in shaping how we deliver digital solutions for Suffolk residents.

Empowering Everyone

We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Lisa Skinner for a casual conversation. You can contact them by calling 01473 265254 or emailing lisa.skinner@suffolk.gov.uk

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click 'Apply Now' to start your online application.

Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Customer Service Delivery - Describe a time you improved a customer or user experience. What did you do and what changed?
2. Problem solving - Describe a time you identified a problem and worked out a solution. What steps did you take?
3. Service Improvements - Give an example of when you helped improve a process or service. What was your role and what was the result?

Step 4 - Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.

You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you'll have another chance to request adjustments.

Closing date: 11.30pm, 26 January 2026.

Interview date: 11 February 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you'll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).