Assistant Store Manager - Regent Street

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ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl's mantra: "Embrace the present and invent the future."

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl's name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl's world and iconic attributes.

Women's & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we're committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

POSITION

For our store inRegent Street, we are recruiting for a full-time Assistant Store Manager This a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the daily operations of the store and sales staff and report the results of your work to the Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity

Key accountabilities

• Sales and Customer Service
• Operations
• Commercial
• People management

Sales and Customer Service

• Install effective zoning to have all areas of the shop floor covered at all times
• Ensure company standards are met for shop floor, BOH and Sales Associates according to brand standards and VM directives
• Ensure customer service according to Welcome to Karl training by each team member and feedback on strengths and improvement needs to Store Manager
• Contribute to team effort by leading by example on the shop floor and drives sales by constantly monitoring and pushing individual and team KPI's in accordance to communicated targets

Ensure the team is delivering excellent customer service according to Welcome to Karl

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Operations

• POS transactions, stock and back of house
• Ensure that all stock is well maintained and in good condition and store is fully replenished at all times
• Plan, coordinate, and execute all Merchandise Calendar direction, campaigns, and sales promotions in a timely manner as to the direction of the Store Manager
• Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times
• Ensure a hazard free store environment according to health and safety requirements
• Responsible for availability and ordering of materials and supplies needed for daily store routine (packaging materials, office supplies, maintenance)

Make sure the guidelines of Karl Lagerfeld are met within all operational aspects

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Commercial

• Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions
• Forecast/reforecast business in cooperation with store manager, focusing on productivity to meet sales goals
• Assist Store Manager in partnering with merchandise dept. to increase sales, drive/promote merchandise categories and maximize business opportunities (peak phases, seasonal needs, events and marketing activities).
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Control inventory stock levels and report product needs to Store Manager as necessary. Anticipate customer demand.

Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports, and develop action plans to improve performance

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People management

• Together with the Store Manager, recruit, retain and develop excellent staff
• Development and coaching of employees by performance management (PDP)
• Provide structure and daily priorities for the team to follow on the shop floor
• Control absenteeism

Assist the Store Manager in motivating the team and recognizing potential and development opportunities. Together with the Store Manager, drive the accumulation of knowledge of the group by using the House of Karl Manual and other sources.

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PROFILE

• Minimum of 2 years of progressively responsible Retail experience
• Extensive experience and ability to lead the delivery of a high level of customer service
• Retail operations, budgeting, planning, customer service, leadership and sales experience required
• You are strong in building and maintaining relationships and you also like to work with different departments, you think ahead and bring structure
• Communicate honestly, openly and constructively
• Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose
• You love working with international clients
• It is important that you speak English fluently. Other languages are a plus
• Available ASAP

JOIN #TEAMKARL

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.

At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.