Assistant Store Manager & Culture Coordinator

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ABOUT COMPANY

Casio is a leading multinational electronics company which prides itself on launching innovative designs and leading technologies to both consumer and B2B sectors. Our vision is to see our brands inspire users across generations.

Our G-SHOCK brand was born from a dream of "creating a watch that never breaks". Casio engineer Kikuo Ibe designed a watch that would resist centrifugal and impact forces as well as high water pressure. Since then G-SHOCK has become a byword for independence and pushing the limits.

ABOUT THE ROLEHow you will fit in the company...

Based in the heart of Carnaby Street, as the Store Manager's right-hand, your role will be to lead and inspire our team of Retail Brand Advisors. Your mission is to unlock the full sales potential of our company by connecting with customers, engaging them in captivating conversations, and fostering strong relationships. You'll be the ultimate brand advocate, confidently presenting our products in immaculate displays that showcase their true allure.

Don't worry if you don't have prior product knowledge! We'll provide you with comprehensive training to equip you with the technical expertise needed to serve our customers and collectors with confidence.

But that's not all. You'll also have exciting opportunities to support G-SHOCK's marketing initiatives firsthand, such as participating in the dynamic G-SHOCK Radio and electrifying G-SHOCK Sessions events. Occasionally, you may even get the chance to capture and share content for @gshocklondon, spotlighting our exceptional products and in-store events. Prior experience in social media or content creation isn't necessary, but a genuine passion for social media, culture, and events will give you the extra edge.

KEY RESPONSIBILITIESWhat you'll be expected to...

• Be fully conversant with your retail selling skills and Casio stock in terms of product knowledge, ranges available and technical information
• Supporting the store and team to achieve sales, KPIs and business profit
• Be a driving force for excellence in Customer Service, consistently looking for ways to improve with the team
• Support the Brand Marketing & Partnerships Manager to ensure the smooth running of weekly/monthly brand initiatives, which take place in the basement of the store, such as G-SHOCK Radio and G-SHOCK Sessions (brand events) - assisting, during working hours, as required.
• Working with the store team to support updates on @gshocklondon Instagram and assist sell-through and awareness of products and events, as required (approximately under 1-2hrs per week, but this may vary)
• Supporting the Store Manager to develop and manage a highly effective team through engaging communication, coaching and training, empowering individuals to reach their full potential
• Effective management and control of all costs, stock, cash and security procedures, maintaining the necessary safeguards to protect Company assets.
• Be aware of your responsibilities and duties under the H&S Act e.g. fire safety checks, accident reporting, hazard awareness etc.
• Ensure all deliveries are accurately checked and discrepancies are reported to Head Office
• Visual Merchandising in line with company guidelines
• Assisting with organisation of in-store events and brand activations in order to drive footfall to the store
• Ensuring high standards of housekeeping in all areas of the store including the sales floor, stockroom and staff areas
• Ensuring the team adhere to high standards of appearance/hygiene and are maintained in accordance with company policy
• Provide both management & staff cover in the store as required

Requirements

• ESSENTIAL: Flexibility - store is open Monday to Sunday, so you need to be able to work retail hours and shifts
• ESSENTIAL: Proven experience (minimum 6 months) as a supervisor or assistant manager in a retail environment which involved team management
• Demonstrate excellent time management and task prioritisation.
• Be confident and personable with excellent problem-solving ability
• Enjoy working and supporting a team but can be relied upon to work independently
• Pro-active with approaching customers and passionate about delivering a standout service.
• DESIRABLE: previous experience in timepiece industry
• DESIRABLE: ability to speak an additional language as well as fluent English, our customer base is varied and we like to ensure a great experience for them by our team being able to communicate at all levels.
• DESIRABLE: Photography, design skills and passion for social media. You won't need prior experience but you may occasionally need to support with some content creation for social media, so passion in this area and the ability to learn fast is a big bonus.

Benefits

• 33 days annual leave inclusive of Bank Holidays
• Competitive Salary & Commission Scheme
• Fantastic Healthcare Benefits, available from day one: Private Medical Insurance via BUPA, Permanent Health Insurance, Medicash Health Plan
• Excellent non-contributory Pension Scheme, up to 14%**
• Annual watch allowance for store staff**
• Employee Discount, up to 50%
• Anytime access to retail discounts at 200+ retailers (Reward Gateway)
• Anytime access to personal development and training courses via LinkedIn Learning