Assistant Station Operations Center Manager

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Description

There's never been a more exciting time to join United Airlines. We're on a path toward becoming the best airline in aviation history. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Job overview and responsibilities

Assistant SOC Manager, LHR serves as a leader responsible for managing cross-department collaboration to meet safety and operational performance goals. This role is responsible for managing and leading a team of Station Operations employees and requires proactive planning and problem-solving for emerging issues to maintain operational integrity.

• Safely lead all day-to-day and future functions of the Station Operations Control Center
• Manage and lead a team of station operations employees
• Partner with other AO and non-AO departments such as Flight Ops, In-flight, Maintenance, Government agencies, airport authorities, business partners and vendors to drive operational excellence by analyzing results and evaluate sound operational and business processes
• Primary liaison with Network Operations Center (NOC) Dispatch and Operation Managers regarding real time updates to the schedule and notable flight-level events
• Serving as a station operational champion, look to continuous improvement of our operation, balancing customer satisfaction with on-time, MBR and other operational goals
• Focus on customer satisfaction drivers, lead effective communication and working together culture for a cross-department station success
• Responsible for station Emergency planning, communication and co-ordination, ensuring that Emergency planning manual is up to date & compliant with all airport, WHQ, Govt agencies and business continuity requirements

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required

• Secondary school or equivalent
• Airport Operational experience
• Experience with mentoring and developing leadership in a team of direct reports
• Change Management experience
• Ability to lead and sustain continuous improvement environment and initiatives
• Excellent Communication skills (verbal and written, including presentations)
• Ability to travel for training and meetings
• Must be legally authorized to work in the United Kingdom for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Business Administration/Airport Operations or related field
• Previous people leadership experience
• Proven project management experience
• Extensive experience in managing employees and customer service operations
• Proven experience in employee and customer advocacy
• Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority and customer service support center
• Demonstrated leadership experience, emphasizing relationship building, creative problem solving, and prioritizing multiple demands in a busy departmental environment
• Excellent employee and union relations experience
• Business Administration/Organizational Acumen