Assistant Service Manager for Quality & Safety & Medical Staffing

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Job overview

We are looking to appoint 2 full time (1.0 WTE) assistant service managers on a 18 month fixed term contract to support the children and young people's (CYP) quality & safety and medical staffing teams at UCLH. Our post holders will support the operational management of our medical and honorary staffing teams and the strategic quality & safety agenda of the division. Post holders will have excellent time-management skills, with the ability to multitask and re-prioritise in an ever-changing work environment. A team working ethos is imperative to ensure the diversity of tasks within the assistant service manager roles, are met in a timely way to ensure that the division is improving on and continuing to deliver safe and quality car.

Main duties of the job

As part of the team, you will work with the quality & safety manager and quality & safety and medical staffing service manager, alongside other key stakeholders within the division, to support both service areas (quality & safety and medical staffing).

The postholders will be the first port of call for junior doctors, key roles will include rota development, leave requests, recruitment processes, induction, booking locums, and managing changes via electronic staff records (ESR). Additionally, post holders will support the service manager with the coordination and recruitment of staff under additional worker, honorary and observership contracts, as well as staff members under our service level agreements (SLA) and memorandum of understanding (MOU) with other trusts, such as Great Ormond Street Hospital (GOSH).

From a quality & safety perspective, the post holders will be responsible for facilitating all aspects of divisional governance which include but are not limited to preparing agendas, distributing papers, minute taking, developing and ensuring completion of action trackers; as well as supporting and providing assurance that the division is meeting local and national policies, procedures, guidelines and patient information review timelines.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

The post holders will be pivotal in supporting with incident and complaint management which may also involve leading investigations (where appropriate), and being an engagement lead, supporting staff or patients through the patient safety incident response framework (PSIRF) process. Postholders will need to be avid team players, who can also work autonomously, embracing a can-do attitude and striving for continued service improvement and positive change.

Through these posts, candidates will have the opportunity to develop valuable skills in operational management to enable progression into a wide variety of operational roles; should the post holder wish to continue to develop themselves in operational management.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge and Qualifications

Essential criteria

• Educated to degree level or equivalent experience

Experience

Essential criteria

• Understanding of the principles of clinical governance and audit in a healthcare setting and the role of external bodies e.g. NICE, CQC
• Experience of effective working within a team and alone
• Excellent time management skills, with the ability to prioritise own workload and to meet deadlines
• The ability to work flexibly and adapt to change
• Previous NHS or healthcare experience
• Experience of using Microsoft Office
• Experience of working with MDT / clinical teams in a healthcare setting
• Demonstrable level of administrative experience at a high level of competence2

Desirable criteria

• Proven experience of Clinical Governance and Clinical Audit in the NHS
• Experience of using Medirota and Electronic Health Record Systems

Skills and Abilities

Essential criteria

• To be able to grasp new ideas and learn quickly
• The ability to maintain and respect confidentiality
• Articulate and able to encourage, enthuse and motivate others
• Database management skills
• Experience of Statistical analysis using Microsoft Office
• Able to implement improvements from analysis of local audits
• Able to lead on service improvement initiatives in local environment
• Able to articulate an awareness of risk assessment and incident reporting
• Able to identify risk issues in immediate working environment and correct where possible or report to manager
• Able to report problems as they arise and solve them where possible

Values

Essential criteria

• Demonstrate sound understanding of what constitutes a high quality service for patients and staff

Communication

Essential criteria

• Excellent abilities in concise and accurate report writing and presentation of information
• Able to communicate complex, sensitive or contentious information accurately and effectively at all levels of the organisation, verbally and in writing
• Able to deal professionally and sensitively with patients, staff, and public, face to face and on the telephone and in emails

Personal and People Development

Essential criteria

• Highly organised, individual capable of diary management and co-ordination of committees
• Able to work well under pressure and work using own initiative
• Willing to develop self & undertake personal development

Responsibilities towards promoting Equality Diversity and Inclusion

Essential criteria

• Experience of customer service in a multi-cultural environment
• Knowledge and understanding of the importance of equal opportunities

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description (PDF, 920.2KB)
• Functional requirement (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)