Assistant Service Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The post holder will be responsible for delivering high-quality, efficient patient services within defined clinical areas while supporting the Operational Management Team in service management.

They will work collaboratively with clinical, nursing, and divisional teams to achieve performance and quality targets, contribute to Directorate objectives, and lead agreed projects and service improvement initiatives.

In addition, they will collect, audit, analyse, and report complex clinical data relating to BMT (Bone Marrow Transplant) and CAR-T (Chimeric Antigen Receptor T-cell Therapy) therapies for internal use and external registries, ensuring compliance with regulatory and accreditation requirements.

The role also involves maintaining specialist databases, supporting benchmarking and reporting to NHS England, contributing to research and audits, and providing effective line management, including staff appraisal, training, and development aligned with organisational goals.

Main duties of the job

• Provide hands-on operational management ensuring the delivery of services in line with expected service standards.
• Deliver key targets, support service improvements and projects, and maintain high standards of customer service.
• Collect, manage, and maintain accurate, complete, and up to date clinical data for BMT and CAR-T patients, including transplant activity.
• Extract and validate specialist clinical and laboratory data from multiple sources, including patient records, hospital systems, and departmental documentation.
• Ensure patient consent for data sharing is recorded and managed appropriately.
• Submit high quality data to national and international registries (e.g. EBMT, BSBMTCT, CIBMTR) within required timelines (Day 0, Day 100, Day 180, annual follow-up).
• Complete statutory and commissioner reporting requirements, including quarterly submissions to NHS England and annual activity reporting.
• Produce routine and ad hoc reports, dashboards, and analyses to support operational management, clinical teams, and governance.
• Use statistical tools (e.g. SPSS) to support outcomes analysis, audit, and research activities.
• Translate complex data into clear, actionable insights to inform decision-making, service improvement, and capacity planning.
• Support regulatory and accreditation requirements (e.g. JACIE, HTA, MHRA), including preparation for and participation in inspections.
• Pepare all necessary documentation in relation to clinical studies (e.g. gene therapy).

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education and Qualifications

Essential criteria

• Educated to degree level or equivalent experience.
• Qualification in Management such as First Line Managers Diploma or equivalent experience

Desirable criteria

• Diploma in specialist subject such as management, information systems or Institute of Health Records and Information Management (IHRIM)/ or willingness to study for this.

Experience

Essential criteria

• Demonstrable management experience (people and processes)
• Significant NHS experience with sound knowledge of acute hospital processes
• Knowledge of Patient Administration System and other relevant Trust system
• Intermediate use of MS Excel or other spreadsheet packages

Desirable criteria

• Experience of using Cerner or other relevant Trust systems
• Experience of leading a project.

Skills and knowledge

Essential criteria

• Knowledge of business management policies, procedures, practices acquired through education, professional qualifications or experience
• Information analysis skills and knowledge of using data to improve services, including a proven ability to interpret, manipulate and present data
• Evidence of ability to identify ways of improving systems
• Project management skills

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on