Assistant Service Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

A unique opportunity has arisen for the role of Assistant Patient Dining Service Manager at Imperial College Healthcare.

This critical role supports the safe and effective delivery of hydration and nutrition to patients in a fast-paced environment, spanning multiple buildings and operating 7 days a week, 365 days a year.

The role requires in depth technical knowledge of operational food production, back of house/front of house services, food safety legislation, allergen controls and industry best practice.

The post has line management responsibilities, involving team leading, coaching for performance and on the job training, the post holder will deputise for the Patient Dining Manager, be part of the St Mary's Hospital and Western Eye Hospital leadership team and play a vital role in delivering a service in accordance with our Trust values.

Main duties of the job

• Recommends changes to Patient Dining policy and service delivery, implementing changes as appropriate in consultation with the General Manager or other stake holders e.g. Dieticians.
• Ensure that all Patient Dining staff follow the correct procedures for signing out / in of all keys.
• Manage work activity using CARPS system, intervening and delegating tasks as appropriate.
• Management of all purchasing (food or non-food) required for the Patient Dining Department from the authorised supplies as set up by Procurement and or other Facilities Department.
• Manage of waste generated from all kitchen or preparation areas, and liaise with the Trust waste manager to ensure we are fully compliant at all times.
• To manage and develop a patient focused service that meets user expectation.
• To continuously develop and improve food service quality and hygiene standards.
• To have knowledge and understanding as and when required of changes in food service related legislation.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education

Essential criteria

• BIC Sc CPSS or related NVQ Qualification in Health & Safety
• Good standard of education - GCSE or equivalent

Desirable criteria

• NVQ Healthcare support services, BICSc, CPSS Qualification in Health & Safety
• Institute of Environmental Health Officers Basic Food Hygiene certificate

Experience

Essential criteria

• Proven experience of supervising a diverse workforce within a service environment
• Previous experience working in a customer facing role
• Previous experience working in a healthcare environment

Desirable criteria

• Experience of working within the NHS or another public sector organisation
• Knowledge of cost controls
• Experience in the training and development of staff

Skills/Knowledge/ Abilities

Essential criteria

• Experience in overseeing staff and implementation of best practices
• Experience in dealing with customers and handling complaints
• Implementation of innovation and improvement projects

Desirable criteria

• Previous NHS or Hospital Patient Dining / Catering management experience
• Previous experience working in a customer facing role
• Knowledge of legislation and procedures affecting the operation of services

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 363.8KB)
• Functional Requirement Form (PDF, 73.0KB)
• Our Strategy 2023-25 (PDF, 230.4KB)