Assistant Service Manager

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Job overview

The post holder will support the Group Management Team and Departmental Managers to assist in ensuring the success of the group in meeting its targets and providing effective communication links between all the Trust's Group Directorates.

Working within clearly defined Trust policies the post holder will lead the team responsible for the effective deliver of clinical administration services and systems and will have delegated responsibility for the management of identified personnel.

Main duties of the job
• To lead, as required, on specific initiatives/schemes/projects within the Group.
• To assist the Senior Service Manager/General Manager in the delivery of capacity plans that make available sufficient capacity to meet anticipated demand and ensure activity and performance targets are met. This will include the management of Patient Target Lists (PTLs) and cancer tracking information, requiring use of a range of computer software packages to produce reports for analysis.
• To attend, and where necessary lead meetings on behalf of the department or the Group.
• To support business on a day-to-day basis, ensuring that the work of the group's Management Team is organised and effective.
• To escalate to the Senior Service Manager/General Manager where performance is at risk and implement changes to processes and systems to ensure corrective actions are taken.
• To ensure that sessions occur as planned and escalate to the Senior Service Manager/General Manager where there is potential for clinics, theatres or individual patients to be cancelled to ensure corrective action where possible can be taken. In escalating the issues the post holder is to recommend the range of available options to address the issue concerned.
• To ensure the analysis of performance data for management reports is produced for the Group Management Team and support the Senior Service Manager/General Manager in acting on information/reports.

Working for our organisation

NLAG is part of one of the largest acute and community Group arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Group has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Group and our community.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Detailed job description and main responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://joinnlag.co.uk/

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

"We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers".

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person specification

Education and Qualifications

Essential criteria

• Relevant degree, or equivalent demonstrable occupation experience.
• Evidence of continued educational and professional development

Desirable criteria

• Professional management qualification or equivalent

Occupational Experience and Abilities

Essential criteria

• Experience of staff involvement / participation
• Evidence of working with senior personnel
• Activity and data management using a range of computerized software
• Knowledge of NHS key policy initiatives

Desirable criteria

• Experience of complex working environment
• Change management
• Team leadership ability

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD (PDF, 736.3KB)
• Person Spec (PDF, 488.6KB)