Assistant Service Delivery Manager

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Detailed job description and main responsibilities

• Manage the day-to-day running of the Directorate's administrative staff and resolving any issues that arise. This will include the authorising of annual leave and study leave. Supporting and developing data quality team - future management potential.
• Help Assistant Service Manager to allocate work according to staffing levels and adjust these during periods of sickness or unexpected changes in workload.
• Manage administrative staff sickness in line with the Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with Human Resources, where appropriate, in issues of sickness and phased returns to work.
• To be responsible for the recruitment of administrative and secretarial staff, devising adverts and job descriptions, short-listing, interviewing and taking up references, chairing the interview panel.
• Undertake appraisals on the secretaries and clerical support staff and formulating PDP plans, including the identification of training needs and to provide opportunities for staff to undergo relevant training.
• Undertake mandatory training on a regular basis, ensuring that the administrative staff also comply with the requirements for mandatory training and adhere to the Health and Safety at Work Act.
• Ensure that all clinical session are allocated adequate clerical staff and ensure training is provided where appropriate. Monitoring clinical capacity and increase/reduce as needed.
• To produce the agenda, chair and transcribe the minutes of monthly administration meetings to be circulated to the team.
• Ensure that training is provided for all new and bank administrative staff on the job and ensure that progress is monitored.

Person specification

Educational & Qualifications

Essential criteria

• 5 GCSEs A-C including Maths and English or relevant NHS experience relative to the role ( Health Care background)
• Evidence of continuing professional development
• A willingness to undertake further training
• To participate in annual staff appraisal

Desirable criteria

• A level or NVQ level 3 in Business Administration or equivalent

Knowledge & Experience

Essential criteria

• Experience of managing and supervising groups of staff
• Excellent analytical and problem solving skills
• Experience of audit and change management
• Excellent word-processing and spreadsheet skills, including Microsoft word and excel
• Experience of staff training
• Experience of working with BIU, SCR and PTL

Desirable criteria

• Previous experience working in an administratibve role within a busy outpatient setting
• Understanding of multidisciplinary working

Skills & Competencies

Essential criteria

• Effective role model, demonstrating Trust Values
• Care and attention to detail and accuracy
• Ability to contribute to team working and to develop good working relationships
• Ability to work under pressure and exercise judgement when dealing with inquiries even with frequent interruptions
• Excellent problem solving skills
• Effective in managing own time
• Ability to prioritise; to be organised and flexible. Able to effectively accommodate ad-hoc demands to existing workload
• Ability to work without supervision and use own initiative

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• ASDM Job Description - Southern Sites (PDF, 680.3KB)
• Visa and Sponsorship Information (PDF, 352.6KB)