Assistant Payments, Accounts, Collection & Enforcement (PACE) Manager

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About us

We are seeking an enthusiastic and experienced individual to join our team responsible for a range of services including Income Collection and Debt Recovery, Income Management and Accounts Payable.

One of three Assistant Managers, you will play a crucial role in delivering the team's objectives, however, your main responsibility will be to lead a team of staff to deliver its Income Collection and Debt Recovery function.

Key Responsibilities

Consequently, you will have the knowledge and skills to:

• Manage the recovery of debt including Sundry Debts and the enforcement of Parking Fines, Council Tax and Business Rates debt.
• Manage an in-house team of Enforcement Agents and its enforcement I.T. system (Civica Collect/Onestep).
• Raise and collect invoices for our Business Improvement District.
• Manage relationships with a range of partners including council services and external debt collection agencies.
• Recruit, train, develop and support team members to achieve the highest performance standards.

Essential Requirements Include:

• Minimum of one year's experience in debt recovery.
• Knowledge of debt recovery software packages and relevant legislation.
• Strong communication skills, both written and verbal.
• Ability to plan, organize, and manage workloads effectively.
• Self-motivated with a positive approach to problem-solving and decision-making.
• Commitment to continuous improvement and high-quality service delivery.
• Excellent I.T. skills and be proficient in the use of Excel and Word.
• Educated to A level or equivalent, or equivalent level of experiential learning.

Why Join Us?

• Be part of a team that values continuous improvement and excellence.
• Opportunity to make a significant impact on the Council's financial operations.
• Supportive work environment with opportunities for professional development.
• Flexible working - we currently operate a hybrid working pattern with a minimum 20% attendance in office.

Please carefully read the job description, person specification and task list for this post before completing your application and if you would like to find out more about the post, please make enquiries with

Rachel Labas 0114 20 37036 email [email protected] or

Len Rubie 0114 20 37854 , or email:- [email protected] .

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

All successful candidates will be required to complete a Basic DBS check.