Assistant Operations Manager - Live Entertainment

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Job Introduction

Assistant Operations Manager - Glasgow SEC - Live Entertainment

• £32,500 per annum
• 5 out of 7 days per week
• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores

• Meals on duty
• Vodaphone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and an additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during the first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Who we are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.

Focused on 'doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:

Are you passionate about creating exceptional food and drink experiences? As a vital member of our Operations team, you'll lead a talented crew in executing high-profile events across our campus in the retail, hospitality, and restaurant sectors. Your role will involve planning and delivering outstanding service while embracing innovative operational and technological advancements. If you thrive in a fast-paced environment and are dedicated to excellence, we want you on our team! Help us deliver a best-in-class operation that continually evolves.

Operations:

• Maintain daily contact with venue clients to build strong relationships.
• Ensure seamless delivery of high-quality food and drink services.
• Motivate yourself and your team while adapting to client needs.
• Support ordering processes, keeping schedules updated.
• Prepare catering areas for client show rounds.
• Drive sales and manage production and waste effectively.
• Prioritize health, safety, and hygiene compliance.
• Address operational issues promptly and respond positively to customer feedback.

Finance:

• Maximize sales opportunities during planning and operations.
• Manage labor scheduling in collaboration with HR.
• Participate in weekly financial performance meetings.
• Monitor and enhance service quality in the Concessions area.
• Control operating costs and ensure budget compliance.

People:

• Assist in recruiting, training, and managing staff to uphold high standards.
• Foster team morale through effective communication.
• Train staff on suggestive selling techniques and provide regular feedback.
• Conduct engaging training sessions and assess staff competency.

About you:

• Dynamic Venue Experience: Bring your expertise from a fast-paced, high-volume, multi-purpose venue to our team!
• Sector Awareness: A solid understanding of Corporate Hospitality, Banqueting, and Retail sectors is essential for success in this role.
• Adaptability: Thrive in a changing environment and demonstrate resilience in the face of challenges.
• Team Leadership: Proven experience in working with and/or managing large teams, fostering collaboration and growth.
• Exceptional Communication: Possess outstanding communication skills to effectively engage and inspire stakeholders at all levels.
• Strong Administrative Skills: Be organized and detail-oriented, ensuring smooth operations through effective administration.
• Positive Attitude: Bring a proactive and assertive approach to your work, driving success and motivating others.
• Tech Savvy: Strong IT skills to navigate and utilize various software and systems efficiently.
• Health and Safety Knowledge: A comprehensive understanding of Health, Safety, and Food Safety regulations in a foodservice environment, ensuring a safe experience for all.
• Flexibility: Fully adaptable to the evolving needs of the business and willing to embrace new challenges.
• Relevant Certification: NVQ Level 3 or equivalent in Hospitality or a management-related discipline will set you apart.
• Customer Care Experience: A background in environments that prioritize high levels of customer care will enhance your contribution to our team.
• Collaborative Approach: Experience in working closely with clients, managing, and delivering on all contractual terms to foster strong partnerships

Why Join Us?

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.