Assistant Operations Manager

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Assistant Operations Manager

Location: Crewe

Working Hours: Monday - Friday 8:30-5pm

Heard of us?

We're an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we're committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Job Purpose

The role of Assistant Operations Manager is important to us because ultimately this role is crucial to us delivering all department projects in timely & efficient manner whilst also delivering the best customer journey along the way. The role is a pivotal part of our operations team here at Radius Charge.

The candidate will be responsible for ensuring the Operations department runs smoothly, efficiently and in line with business objectives. They will ensure that any customer query or complaint is dealt with promptly and effectively. Ensure Jobs get scheduled promptly and all communication with the customer throughout the process is completed to a high standard and they will complete regular reviews of all processes within the department and have operational efficiency and success at the forefront of their mind.

Your responsibilities day to day will be...
• Ensure relationships are maintained with all external suppliers.
• Ensure customer installations are organised within set KPI's.
• Take 2nd line customer service calls/escalations and solve customer issues efficiently and in line with business objectives.
• Liaise with other departments within Radius Charge to ensure a smooth process from Sales through to Finance and job completion.
• Oversee the scheduling of engineer resource internal and external and review to make improvements.
• Oversee and continually review and develop overall department process.
• Ensure accurate data is recorded and kept up to date for operational reporting.
• Ensure CRM and all other system information is always kept up to date.
• Oversee and review operational data with a view to developing it for better department reporting and forecasting.
• Ensure all operational admin tasks are completed within set KPI's.
• Ensure charge point back-office processes are up to date, documented and all staff are trained.

What do we expect of you?

• Desirable - Experience of working within a fast-paced Operations department.
• Ability to travel across multiple sites may be required.
• Excellent attention to detail.
• A quick learner with the ability to think on your feet under pressure, solve problems and be pro-active.
• Competency across a range of IT skills and be confident learning new systems.
• Ability to prioritise and keep to deadlines within a fast-paced environment.

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.

And of course, you will be compensated competitively along with bonus potential and a good range of core benefits.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation, or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Radius Talent Team.