Assistant Operations Manager

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At CIM Moor Hall we are looking for an Assistant Operations Manager to join our conference centre business. This is a great opportunity for a proactive team player to play a vital role in the support and development of our food and beverage team and business.

About the role:

As our Assistant Operations Manager, you will assist the Operations manager in delivering a seamless operation of Moor Hall Conference Centre, with a focus on supporting the F&B department.

In a typical day, you might:

• Assist the operations manager in ensuring the smooth running of Food and Beverage (F&B) and Conference and Events (C&E) activities at CIM Moor Hall.
• Provide an excellent guest experience and a positive financial contribution to the Moor Hall budget. • To assist the Operations Manager in driving growth in F&B income and preparation and delivery of F&B budget.
• Assume the Duty Manager role and will be responsible for leading function services where appropriate.
• Deliver an excellent guest experience to a range of delegates, guests and staff in the restaurant, bar and other event spaces
• Manage, develop, and motivate the F&B and C&E team
• Work closely with the Chef and Kitchen team to provide an inspiring food service for business and leisure guest events
• Nurture and deliver collaborative, supportive, and seamless work practices between operational teams
• Identify opportunities to grow onsite F&B income
• Manage all F&B, C&E and day-to-day operations within budgeted guidelines and to the highest standard
• Establish and maintain targets, KPI's, schedules, policies and procedures
• Contribute to management reports on sales, customer satisfaction and other relevant statistics
• Ensure that relevant laws are adhered to such as Food Hygiene, Health and Safety Regulations and licensing laws
• Ensure security and proper storage of food and beverage products inventory and equipment and replenish supplies in a timely and efficient manner, minimising waste.
• Be fully trained in bar service and procedures including cellar management
• Understand all hotel management best practices and relevant laws
• Undertake any other related tasks or duties as required by the General Manager and the Operations Manager
• Draw up shift rotas and manage the department budget
• To deputise for the Operations Manager when on opposite shifts and covering periods of absence
• Conduct regular 1:1 check-in's for direct reports using the Clear Review system, ensuring that relevant objectives are in place and that there is regular communication with team members on their performance
• To line manage, lead, and motivate the team
• Ensure all team members have active learning & development plans and that mandatory training requirements are up to date.
• To carry out duty management shifts as per the rota and to the agreed standard
• To have the capability to run social functions/weddings to the agreed standard
• Ensure the smooth operation of the day to day running of the
• Conference Centre & on-site services • Promote and encourage an 'excellence' culture within CIM
• Maintain a high-profile management presence to internal and external customers whilst the continuing of hotel operations
• To ensure health and safety KPI's and fire/H&S/Power cut procedures for the Moor Hall site are adhered to
• To have a good knowledge of AV, bar, restaurant, reception, and housekeeping procedures
• To attend management meetings as required.

For this role, you'll need:

• Excellent people and communication skills.
• A strong leader with proven skills of handling challenging situations
• Financially astute, able to contribute to budget planning and reporting, and manage budgets.
• Familiarity with relevant industry software and able to use Microsoft
• Excel and Word to an intermediate level.
• Minimum of two years within a similar role is essential, preferably in a hotel or meeting event environment.
• Knowledge of restaurant department and evidence of restaurant management experience.
• Proactive and positive approach.
• A methodical and self-motivated person with enthusiasm.
• Team player
• A can do attitude to work
• Flexible in terms of hours worked. Formal training/certificates Desired but not essential as training is provided in all of these
• Personal Alcohol Licence.
• Health and Safety Certificate. First Aid at Work Certificate.
• Fire Marshall Training.
• Food Safety Certificate.

Who we are:

Moor Hall is a charming 19th Century Manor House with 80 bedrooms, 24 conference rooms and the Edinburgh Restaurant which seats 140. Moor Hall is also home for The Chartered Institute of Marketing (CIM)

CIM supports, develops and represents marketers, organisations and the profession all over the world. We offer a diverse range of training courses and world-renowned qualifications, which enable modern marketers to thrive in their roles and deliver long-term success for businesses. Our ability to award Chartered Marketer status recognises a marketer's commitment to staying current and abiding by a professional Code of Conduct.

CIM / Moor Hall does not hold a sponsorship licence with the Home Office and as this role is UK based, we are therefore unable to consider applications from those who do not have the right to work in the UK.

Apply now to join team CIM Moor Hall! 4.5★ Glassdoor rating