Assistant Night Manager

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Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities - "Hotel specific"
• Free Car Parking - "Hotel specific"
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&C's apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Commitment to delivering a high level of customer service
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Is the Assistant Night Manager role for you for you, do you have you the skill set and experience to take on this role? Then what's stopping you?

Klarent Hospitality are recruiting for an Assistant Night Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel facilities
• Assistant with conference, banqueting and restaurant set ups
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Represent the Night Manger and other senior managers in their absence,
• Responsible of the hotel Monitor the appearance, standards, and performance of the Front Office
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies,
• Continuously trained to learn and understand policies and practices
• Compile adequate handover to early staff / Duty Manager
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Conduct Health and Safety Checks and Night Walks