Assistant Manager Flagship Store - Flannels

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Company Description

FLANNELS is one of the UK's leading luxury retailers, specialising in contemporary men's, women's and kids designer clothing, footwear and accessories.
Our brand portfolio includes the likes of Gucci, Saint Laurent, Valentino, Stone Island and Moncler, and our rapid growth has seen us open stores in many of the UK's major cities from Liverpool, Manchester to Birmingham and Sheffield.

Coming summer 2024 - Flannels Leeds Flagship
This will be one of our biggest and exciting store openings this year, and is an amazing opportunity for FEARLESS retail managers to join our team. The 90,000 SQ.FT store will be spread out across 5 floors, include all our key categories; Clothing, Footwear and Accessories as well as a Beauty Hall, Flannels Home Department, Fitness and Activewear location.

Take a look at who we are here

Job Description

The Opportunity

As a Frasers Group Manager, you will be directing part of luxury's fasting-growing retailer. Our luxury division is made up of Flannel, Frasers, Cruise, Van Mildert and 18 Montrose. Reporting to the Store Manager, you will oversee a large team of 20+ managers in our newest Luxury Flagship in the heart of Leeds.

We are rethinking retail and with our varied collection of brands, we are pushing the boundaries of traditional retail environments and future proofing our business. You achieve this by having a strong commercial awareness to coach, support and progress your store managers engagement, providing inspirational leadership on how to surpass the company objectives. You will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

1. Operations:

• Oversee store operations and ensure stores deliver to expectation on all KPI's
• Observe store performance and hold managers accountable for under performance, providing support and feedback for improvements
• Use business communication tools to oversee completion of tasks and ensure your team understand all key functions
• Challenging and communicating improvements to store operations

2. Controls:

• Ensure wage controls are met on a weekly basis, ensuring store team resolve any issues quickly and effectively
• Oversee compliance with processing of payroll and exceptions, ensuring you resolve issues and problem-solve effectively
• Drive excellent performance on wage controls through detailed analysis and floor-based observations
• Coach store team to work within time frames set by the business and guide them with realistic expectations

3. Sales

• Understand business and customer expectation and ensure this is executed to exceptional standards
• Observe service and use knowledge to coach managers on how to improve
• Understand product features and benefits and coach the team on how to deliver a broad understanding to teams
• Drive KPI targets and motivate team to deliver results
• Analyse data and communicate with teams for improvement
• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
• Coach and guide team on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency

4. Development

• Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
• Be self-driven in own personal development
• Plan for development and create clear succession plans for each store to encourage next generation and support business growth
• Create an environment that encourages and rewards performance fairly and equitably

5. Leadership and Management

• Be a brand ambassidor for the Flannels brand both in and out of the workplace
• Inspire the workforce and act as a role model to others
• Develop, coach and motive your team of Managers to achieve success, holding them accountable where appropriate
• Develop strong relationships with store teams, senior managers, brand partners and external stakeholders

Qualifications

The Requirements

• Proven experience leading a large team in a fast paced, multi department environment is essential
• Minimum 3 years of experience within luxury and premium retail at a senior management level
• Vast knowledge and passion of luxury retail including building brand relationships
• A background that will not only prove you know how to increase sales and profits, control costs and stock loss, but also that you've managed senior managers
• Proven track record of internal progression and development
• Must be able to work well under pressure and to strict deadlines
• Able to work a flexible schedule based on the company needs

This is a full time, permanent role 5 days over 7, which will include weekday, weekend and evening work. The successful candidate should be flexible to work retail hours.

Additional Information

The Rewards:

• Basic salary £39,101 per annum
• Monthly store commission scheme
• Management bonus and incentives paid monthly
• Join a high performance team at one of the UKs largest luxury stores
• Fantastic progression opportunities within Frasers Group
• Monthly Group Rewards and Recognition
• Long Service awards
• Cycle to work scheme
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• Access to wide range of Development Courses with National Qualifications
• 50% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands both online and instore