Senior Account Manager NXG UK
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Job description: Senior Account Manager
Role
Understand client strategies and utilise commercial acumen to ensure high quality work is
delivered for and proposed to clients
Main duties
Client and Account Management
• To lead client TCs and face-to-face meetings in an efficient and knowledgeable way
• Acting as main client contact on multiple projects, ensuring time is managed
effectively
• Managing multiple client accounts and taking responsibility for successful delivery of
work on those accounts
Processes and Financials
• Keeps timesheets updated regularly
• Proficient user of all elements of project management system (e.g. CMAP) to
efficiently track project progress, and able to train others in this
• Proactive monitoring of all project budgets vs actual time spent on and flagging
potential issues to AD or Directors as required
• Manages invoicing schedules for accounts and ensuring pipelines are up to date
• Keeps up to date knowledge of revenue statuses, pipelines and projections for
relevant projects
• Independently develops budgets and managing account profitability with limited
review/supervision required
• Creates comprehensive timelines for complex projects, including identifying critical
deadlines, potential bottlenecks, and resourcing requirements
• Where possible, performs formal line management duties to a junior staff member;
reviewing their performance, setting and monitoring objectives and providing the
guidance and input to support their growth and development within the company
Commercial and Scientific acumen
• Demonstrates detailed understanding of key account content through confident client
conversations about current and potential future projects
• Maintains understanding of strategic direction of allocated accounts by contributing to
account planning and business discussions where appropriate
New Business
• Contributes to pitches and confidently developing proposals for existing clients
Reports to: Account Director or Senior Account Director
Personal requirements
• Degree educated
• Minimum 2 years' experience in Medical Communications or similar/equivalent
agency/pharma sector
• Proven track record of strong project management and communication skills
• Experience of effectively managing large projects and working collaboratively within
a team
• Proficiency in all usual Microsoft Office applications