Assistant Leisure Club Manager

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Assistant Leisure Club Manager

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE:

We offer our guests and members state-of-the-art facilities, and a world of leisure including two swimming pools and a high tech gym. Our team of fitness instructors offer classes and personal training in our studios whilst our poolside and reception teams ensure safety and service in this dynamic place of fun, fitness and relaxation located in the heart of the main house.
The scope of this role is to support the Leisure and Membership Manager, in all aspects of managing this busy operation, ensuring exceptional and memorable experiences for all.

Key things you will be responsible for:

• Hosting your day-to-day operation, present and accessible to guests members and your team
• Defining, and driving consistent delivery of exceptional guest and member service standards
• Managing time, delegating work flows and ensuring the completion of all pre-set tasks on a daily basis
• First Class knowledge of all resort facilities, enhancing the guests experience through recommendations and direction around facilities and activities
• Effective communication through daily shift briefings, handovers, monthly meetings and the use of our systems
• Effective handling, resolve and operational follow up of feedback and direction to employees regarding operational and procedural issues
• SIRCs and accident investigation and remedial action
• Health and Safety and Pool plant audits
• Attendance at Weekly operational/business sheet meetings and pre event meetings
• Arranging resources in line with operational demand and budgets
• Achieving membership targets and retail GP%
• Organising rotas and work plans, holiday entitlements and requests and managing online
• Recruitment, induction, and ongoing training and progression of your team
• Providing feedback and managing performance through probationary reviews, 1:1s and appraisals.
• Meeting all legal requirements to keep guests and employees safe, and the business compliant with statutory obligations.

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a 'typical' employee, there are some specific qualities or traits we look for.

• People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly - who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• HND/Degree in Leisure or related field or equivalent, or equivalent experience
• Pool Plant Operations Qualification/STA/NPLQ Lifeguard or Emergency Pool Responder and Fitness qualification (Level 2 or level 3) or equivalent
• IOSH Managing Safely or equivalent and First Aid at Work also an advantage
• Current or recent experience of working in a quality leisure environment
• Excellent communication skills verbally and in writing
• Ability to quickly build rapport and strong working relationships, with a flexible approach to work
• Exceptional interpersonal skills, and passion for service excellence
• Initiative, creativity and ability to solve problems
• Competent IT skills with knowledge of Office software, and ability to use hand held technology
• UK Driving Licence beneficial due to spread out nature of the resort

WHAT'S IN IT FOR YOU?

Here's what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App - lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.

Cameron House Cameron House, Loch Lomond, Alexandria, Dunbartonshire, G83 8QZ

• Job RefCAM2212
• BranchCameron House
• Salary/Benefits£28,000 - £29,491 gross per annum plus excellent Company benefits
• Contract typePermanent
• HoursFull Time
• Shift patternWorking hours typically between 6.30am to 10pm
• Hours per weekFull time, 5 days from 7 which will include weekends
• Date posted11/04/2024
• Closing date13/05/2024