Assistant Housekeeping Manager

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Job Description

W London - why where else?

Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that's half the fun.

What are we looking for in the role?

Assistant management position that focuses on supporting the day-to-day activities in Housekeeping, AwaySpa and Laundry. Position works with Style / Housekeeping team to ensure all areas of kept to a high standard cleaning and maintain guestrooms and public space's. Completes inspections and holds talent accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Also responsible for training all new and agency workers to the W standards.

KEY ATTRIBUTES

• Possess a good command of English
• A good verbal manner and proven customer service skills
• Good knowledge or experience of the hospitality industry
• worked in a similar role managerial before
• Good organisation skills with an attention to detail
• A team Player with flexible & positive attitude
• Hardworking and consistent
• Interview skills
• Training Skills
• Computer Skills - Microsoft Office
• Detailed Orientation
• Integrity & Dependability

What's in it for you?

• Competitive salary and benefits including pension and life assurance
• Accommodation Service Charge
• 23 days of holiday excluding public holidays (increase to 27 days with length of service)
• Laundry services & dry cleaning for uniform
• Colleague restaurant
• Private Medical Insurance cover
• Extended Pension provider opportunities
• Extensive learning and Training Opportunities
• Employee assistance program
• Cycle to work scheme
• The largest Hospitality Company Travel discount scheme on the Globe - Travel the world with Marriott.
• 20% Discount in all F&B outlets within Marriott Properties
• 30% discount at our spa

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures knowledge and understanding of OSHA regulations are up to date.

• Oversees all lost and found procedures.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guest room maintenance needs.

• Understands and complies with loss prevention policies and procedures.

• Ensures all employees have proper supplies, equipment and uniforms.

• Assists in supervising an effective inspection program for all guestrooms and public space.

• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.

• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.

• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Sets a positive example for guest relations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.