Assistant Hotel Services Manager - Healthcare

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Job Introduction

Lead with empathy. Belong in Health and Care.

Would you like to be part of London's prestigious Private clinic near Bond Street? Are you passionate about fine dining and delivering a high-quality service?

We have a career enhancing opportunity for an Assistant Hotel Services Manager. Based at Fortius Clinic in the Heart of London's West End, you will be responsible for the delivery of high-quality customer focussed services across the site to meet the needs of the visitors. You will effectively manage the multi services soft FM team to deliver and maintain a high-quality service whilst delivering the highest possible standard of Food service & cleanliness and environment for patients and visitors.

We are therefore seeking someone with a keen interest in business management to step in as deputy in the absence of our Hotel Services Manager. You will be involved in all areas within the clinic which are covered by the catering, cleaning and portering services delivered by Sodexo. It would suit someone with qualifications and interest in Business management, Administration and IOSHH.

This is a busy healthcare environment. It's an opportunity to work within an industry that makes a real difference; at Sodexo, we provide exceptional opportunities for your growth and development!

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What you'll do:

• Responsible for assisting in the delivery of high-quality customer focussed soft services across the site (catering, housekeeping, portering, waste, pest control, linen management) in order to meet the needs of the patients, visitors and staff at the Fortius Clinic London.
• Manage and deliver effective and efficient services, that meet contractual obligations, KPIs and agreed company policies and procedures.
• Deliver the highest possible standard of Food service, cleanliness and environment for patients, visitors and staff.
• Ensure all services are delivered in a clean and safe environment and that Safeguard, EHO and Fortius Clinic policies are adhered too.
• Manage all aspects of staffing and ensure the smooth running of soft services
• Managing a team of Catering Assistants, Chefs/Cooks, Porters and Housekeeping Assistants, assessing workload schedules and allocating resources as required whilst prioritizing urgent requests.
• Assist in providing first level advice on health and safety and waste management matters, ensuring compliance throughout the site

For a full list of responsibilities please view the attached job description

What you bring:

• Proven experience of leading a team within a comparable service environment
• Proven experience of managing to budget requirements
• Ability to communicate effectively with patients, visitors, colleagues, clients.
• Ability to work independently, flexibly and professionally - dealing with stressful and changeable situations.
• Experience of delivering relevant training, using company guidelines
• Financial awareness
• Understanding of relevant Health and Safety, Employment, and other legislative requirements
• Strong attention to detail and adherence to standards
• Proven IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel, and Outlook)
• Ability to deal with stressful situations.

What we offer:

£34,000pa + excellent benefits package

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• A flexible and dynamic work environment, fostering work-life balance.
• Competitive compensation, recognizing your valuable contributions.
• Access to ongoing training and development programs, empowering you to grow professionally.
• Countless opportunities to grow within the company, supporting your career progression.

We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!

Ready to be part of something greater? Apply today!

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.