Assistant General Manager

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Location Westminster, London

Package £competitive + enhanced benefits & rewards

Basis Permanent

Hours Monday to Friday, 40 hours per week (3 days 09:00-17:30 2 days 12:00-20:30) on rota basis

About us

We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living.

Situated moments from the Palace of Westminster and St. James's Park, Chimes is an exclusive collection of luxury apartments designed by award-winning architects. This is a premier Open Market development featuring a roof terrace, cinema, wellness studio, and 24-hour concierge. We are looking for an Assistant General Manager who can marry high-end resident relations with rigorous property oversight.

About our role

As Assistant General Manager, your primary mission is to ensure this landmark building operates with clockwork precision. While you are a brand ambassador for our residents, this role has a heavy focus on property management, statutory compliance, and technical excellence. You will be the bridge between our sophisticated resident community and the physical integrity of the building.

• Take the lead on day-to-day statutory compliance. You will personally oversee maintenance tasks, coordinate external contractors, and ensure all mechanical and emergency systems are tested and operational.
• Manage the 'back of house' with the same rigour as the front. This includes refuse management, utility coordination, defect management, and maintaining the guest suite to a showroom standard.
• Directly supervise onsite teams and third-party service providers. You will ensure all Service Level Agreements (SLAs) are met and that the building remains in peak condition.
• Act as the primary point of contact for all H&S risks, ensuring a clear, systematic audit trail of all site activities.
• Provide a proactive, professional interface for residents and stakeholders, managing sensitive situations and property-related enquiries with a calm, balanced, and authoritative demeanor.
• To plan and lead on community engagement initiatives, including the promotion of community living.

About you

You'll be the guardian of a multi-million pound asset with a sophisticated community. To succeed at Chimes we are looking for a professional who possesses a rare blend of technical property acumen and emotional intelligence.

Your Professional Experience

• Proven track record from a luxury hospitality (4/5* hotel) or prime residential property management environment.
• Seasoned in taking full ownership of Health & Safety (H&S) actions. You don't just follow protocols; you ensure the development consistently exceeds statutory standards of safety and compliance.
• Possess a proactive, can-do approach to building maintenance. You are equally comfortable performing a quick-fix system reset as you are coordinating complex, large-scale works through external specialist contractors.
• Significant experience supervising third-party vendors (cleaning, gardening, & maintenance), ensuring that every Service Level Agreement (SLA) is met with rigorous attention to detail.
• Practical experience in managing and motivating an onsite team, with the ability to upskill staff and maintain high morale under the pressure of a live residential environment.
• Perceptive listener and a clear, proactive communicator. You can build strong, professional relationships across the business and with a discerning resident base.
• Highly skilled at navigating sensitive situations, complaints, or disputes between residents, staff, or contractors. You remain calm, balanced, and firm in your professional boundaries, even in high-pressure moments.

Your Skills & Attributes

• You maintain absolute confidentiality and discretion, recognising the private nature of our residents' lives in this prime London location.
• Forward-thinking self-starter who can work autonomously. You can pivot quickly when priorities change.
• Passionate about the customer journey, with the ability to influence others to foster a positive, peaceful, and respectful community atmosphere.
• Educated to GCSE standard (or equivalent) in Maths and English, or hold relevant vocational qualifications.
• While familiarity with G-Suite (Google Docs, etc.) is a plus, your systematic approach to record-keeping is what truly matters and you'll be a confident user of IT systems and property management platforms.

Good to know

• Your core hours are Monday to Friday (rotating shifts between 09:00-17:30 and 12:00-20:30). However, due to the nature of a high-end residential development, there may be occasional requirements to attend the site out of hours or on weekends to manage emergencies or specific building needs.
• Because we are dedicated to the safety of our residents, this role is subject to an enhanced DBS check.
• A strong local knowledge of the Westminster area, its services, cultural icons, and transport links, will be a significant advantage in acting as a premier resource for our residents.

Invested in your wellbeing

At Pegasus Homes, we believe an effective work-life balance requires support across three key elements. By joining the team at Chimes, you will enjoy a comprehensive benefits package

• Financial & Security Contributory pension with enhanced employer input, Life Assurance, a Company Discounts Portal, and a Refer-a-Friend scheme.
• Mental & Social Enhanced annual leave (with a holiday buying scheme), two paid volunteering days per year, and a comprehensive Employee Assistance Programme.
• Physical Health A Health Cash Plan, 24/7 Virtual GP access, and discounted gym memberships to keep you performing at your best.

Your recruitment journey

Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you'll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we'll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes.

Whatever the path looks like for your specific role, we promise to keep you updated every step of the way.

We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK.

If you have the skills & experience we are looking for we'd love to hear from you!