Assistant General Manager

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Job overview

Are you looking for a development opportunity that gives you autonomy to manage a range of services and develop skills in strategic, project management and operational problem solving?

An exciting opportunity has arisen for an experienced Assistant General Manager to join the Children & Young People's division at University College Hospitals NHS Foundation Trust. The postholder will work to manage General Children and Young People's specialties and lead service improvements, alongside the Matron and Clinical Leads for services. The Children & Young People's division has the opportunity to plan an expansion of services and ward areas, and we are looking for dynamic individuals to help make lasting improvements to the care of children and young people. The postholder will have a large degree of autonomy, and opportunity to lead change and will work closely with the whole multi-disciplinary team to ensure services are delivered effectively and safely. They will form part of the senior leadership team within Children & Young People's Division and offer service, performance and strategic management as well as quality improvement expertise. We are looking for individuals who can demonstrate a commitment to improving children & young people's care through operational delivery and collaborative leadership. This role offers significant exposure to senior leadership across the organisation, the opportunity to lead on large scale projects management and career development opportunities.

Main duties of the job

The post holder's overall aim will be to provide visible and active senior service management support to the General and Adolescent specialties, and lead on projects/services within the and Young People's Division. This role will work closely as a triumvirate with Nursing and medical leaders in general and adolescent specialties, to improve service provision and will oversee budget management of over £5m, with over 150 clinical and non-clinical staff within these specialties. The post holder will offer both operational problem solving, senior project management and service improvement expertise. This will include engaging with all relevant clinical teams and support services internal to UCLH and with external organisations such as Great Ormond Street Hospital and other North Central London partners. One of the key elements of this post will be to provide senior operational support so that services/projects are clinically effective, safe and financially sound. Together with the leadership team, the post holder will take responsibility for the monitoring and delivery of key quality and performance standards and co-ordination of projects and initiatives within the unit to deliver against the standards. The post holder will be responsible for meeting divisional objectives and strategic corporate objectives of the organisation and will provide leadership and management support to staff within their areas of management.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person specification

Knowledge & Qualifications

Essential criteria

• Educated to degree level or equivalent level experience

Experience

Essential criteria

• Significant experience of managing staff
• Significant managerial experience in a large and complex organisation
• Proven experience in service improvement and development
• Proven experience in effective monitoring of national target compliance
• Proven experience in effective management of budget and effective leadership of staff
• A proven record of success in managing change while also developing and maintaining high standards of quality

Desirable criteria

• Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans

Skills & Abilities

Essential criteria

• Excellent staff management skills including performance management and training
• Excellent written and verbal communications skills including the ability to communicate at senior levels within an organisation
• Ability to communicate effectively with patients and staff on all levels
• The ability to both work co-operatively with other management teams of the Trust and to develop effective working relationships within the directorate
• Quality focussed with an innovative approach and the ability to solve complex problems
• A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
• Excellent IT skills
• Ability to identify areas for service development and implement changes
• Ability to operate effectively under pressure, self-motivate and use own initiative
• Ability to negotiate and influence staff at all levels in the organisation including medical staff
• Ability to adapt rapidly to work with different services and teams, showing flexibility in thinking

Other requirements

Essential criteria

• Evidence of political awareness and sensitivity to the high profile of the Trust
• Demonstrate a knowledge and understanding of current issues and practices within the NHS
• Understanding of Trust diversity and equality policies and implementation
• Understanding of confidentiality and the Data Protection Act

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Documents to download

• Job description (PDF, 1009.2KB)
• Functional requirement (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)