Assistant General Manager

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Job overview

We are looking for a dynamic, motivated and talented Assistant General Manager to join the Haematology service at UCLH.

The successful candidate will have strong operational management experience and will be expected to provide operational leadership for their department. Candidates should have experience of working closely with multidisciplinary teams, leading service developments, data management and staff management. We are looking for a leader who can demonstrate effective communication skills, team working, excellent problem solving abilities and strong values based in line with the UCLH Trust values.

UCLH is one of the largest and busiest haematology units in Europe with >100 dedicated inpatient beds in a purpose-built building which opened in 2022 (the Grafton Way Building).

The clinical team comprises of >40 haematology registrars-in-training/senior clinical fellows, >70 haematology consultants and a large team of clinical nurse specialists, advanced nurse practitioners and specialist ward nurses. The service provided covers the entire range of malignant, non-malignant and experimental haematology including phase 1 clinical trials, CAR T-cell therapy, bone marrow transplantation, TTP, haemoglobinopathies, bleeding and thrombotic disorders, leukaemia, lymphoma, myeloma, teenage and young adults, and state-of-the-art diagnostics.

Clinical services are supported by a team of over 40 administrative and management staff who help us to deliver work class care.

Main duties of the job

• The post holder will be responsible for ensuring that services are efficiently and effectively run within the Cancer Division. This will be achieved through excellent human resource, financial and performance management, and leadership of change management to achieve improvement in process and patient outcomes.

• The post holder will also take the lead on specific service development issues. The post holder will also be operationally responsible for designated areas of the Cancer Division including direct management responsibility for staff and direct budgetary control.

• The post holder will be responsible for meeting both the Cancer Division's objectives and the strategic corporate objectives of the organisation and will provide leadership and management support to staff within their areas of management. The role will also focus on the development and implementation of projects working within tight time scales when required.

• The Assistant General Manager will deputise, where appropriate for the General Manager in their absence.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row.

UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425

Person specification

Knowledge & Qualifications

Essential criteria

• Educated to degree level or equivalent level experience

Experience

Essential criteria

• Significant experience of managing staff
• Significant managerial experience in a large and complex organisation
• Proven experience in service improvement and development
• Proven experience in effective monitoring of national target compliance
• Proven experience in effective management of budget and effective leadership of staff
• A proven record of success in managing change while also developing and maintaining high standards of quality

Desirable criteria

• Proven experience in business planning and in the development and effective implementation of complex strategic & operational plans

Skills & Abilities

Essential criteria

• Excellent staff management skills including performance management and training
• Excellent written and verbal communications skills including the ability to communicate at senior levels within an organisation
• Ability to communicate effectively with patients and staff on all levels
• The ability to both work co-operatively with other management teams of the Trust and to develop effective working relationships within the directorate
• Quality focussed with an innovative approach and the ability to solve complex problems
• A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
• Excellent IT skills
• Ability to identify areas for service development and implement changes
• Ability to operate effectively under pressure, self-motivate and use own initiative
• Ability to negotiate and influence staff at all levels in the organisation including medical staff
• Ability to adapt rapidly to work with different services and teams, showing flexibility in thinking

Other requirements

Essential criteria

• Evidence of political awareness and sensitivity to the high profile of the Trust
• Demonstrate a knowledge and understanding of current issues and practices within the NHS
• Understanding of Trust diversity and equality policies
• Understanding of confidentiality and the Data Protection Act

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.

You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job description (PDF, 552.3KB)
• Functional requirement (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)