Assistant Front Office Manager

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Cheval Collection is thrilled to announce an exciting opportunity for an Assistant Front Office Manager to join our dynamic and motivated team of hospitality professionals at Cheval Gloucester Park. As one of the most prestigious 5-star luxury apartment residences in our award-winning portfolio, Cheval Gloucester Park offers an exceptional environment where you can thrive and grow in your career.

As the Assistant Front Office Manager, you will be responsible for running the day-to-day operations of the Front Office department. This includes supervising, guiding, and training the team to ensure they perform to company standards and that all guests receive an excellent experience from start to finish. Representing the Cheval brand, you will interact with guests and colleagues alike, embodying our commitment to service excellence.

At Cheval Gloucester Park, you will be part of a vibrant team dedicated to excellence in hospitality. Teamwork is at the heart of our success, and you will collaborate closely with your colleagues and senior management to provide exceptional service and create memorable experiences for our guests. We offer a supportive work environment where your contributions are valued and recognised, and this varied role offers opportunities for professional growth within our award-winning company.

We want you to apply for this role, if when it comes to work you.........

• Three or more years' experience in a supervisory or management role of a 4* or 5* hotel or serviced
• Strong customer service skills
• Ability to respond to guest queries and complaints
• Excellent communication, social and interpersonal skills
• Excellent IT skills including experience working with Property Management systems
• Proven ability to lead and manage a diverse team including performance management principles
• Strong planning and organisation skills including the ability to be able to prioritise workload of self and others
• Ability to identify and lead change initiatives.
• Have strong attention for detail
• Have a positive attitude in everything you do

In return for your passion and drive to succeed we can offer you......

• A competitive salary
• Company Recognition Scheme
• 30 days annual leave (increasing with service, including public holidays)
• Life Assurance
• Season Ticket Loan
• Learning and Development programmes
• Discount Staff, Family and Friends rates
• Contribution to personal pension (after 3 months)
• And many more benefits!

This role requires 40 hours per week, working 5 out of 7 days, with weekend work required.

If you are a confident hospitality professional with previous experience in a luxury high-end property and a dedication to delivering service excellence, then join us at Cheval Gloucester Park and be part of a team that is passionate about hospitality and committed to creating exceptional guest experiences. If you thrive on being the best you can and want to join our award-winning team, then look no further and apply for our Assistant Front Office Manager role now!

Helpful to know............

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) will be requested in the event of a position being offered.