Assistant Front Office Manager
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Hello from Edinburgh Marriott Hotel Holyrood!
You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.
This is a very exciting time for us as we have recently rebranded to world-wide company, Marriott Hotel. The hotel has gone through extensive refurbishment and is the perfect time for you to jump on board and help us enhance our new structure.
We'll support you, in and out of the workplace by offering:
- World class training and development, including leadership development.
- Unlimited career opportunities.
- Rooms and Food & Beverage discount with Marriott International.
- Hot meals on duty and unlimited access to coffee and hot chocolate.
- Free Parking.
- Excellent Spa Discounts.
- Free Off-Peak Access to the Gym, because your wellbeing is important.
- Referral bonus programme, rewarding you up to £250 per successful employee.
- A range of team engagement activities throughout the year.
- Perkbox - Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema's and more...
- Canada Life - You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
- Medicash: Medicash provides you with health cover and free GP online video consultations.
- Life Assurance.
A bit about the job
Our Assistant Front Office Manager play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards
What we need from you
Our Assistant Front Office Managers are hardworking individuals who can work on their own initiative and are key players in our Front Office teams.
They may have experience of working within a front office team or may have similar customer service experience and a willingness to learn. What they will have is real potential to become our future Front Office Managers. These stars of the future will become key in helping to deliver our core standards and provide our guests with a great stay every time.
This position will include working, including Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including bank holidays.
Please see a summary of the responsibilities below. This list is not exhaustive:
- To ensure that all visitors are warmly received and their needs anticipated in an appropriate manner
- To ensure that a prompt response is given to the service needs of, and feelings expressed by, customers.
- To ensure that payments are handled efficiently and without error, in accordance with the Hotel's standards and the Company's cash handling procedures
- To promote positive working relationships and to ensure that they are maintained with colleagues throughout the hotel
- To ensure that the correct staffing levels are maintained in the department at all times.
- To ensure that team members are developed and encouraged to reach their full potential through regular training, coaching and review.
- To ensure that service is maintained when front office systems go down and that the desk is manned at all times
- To have a knowledge of local attractions
- To have a working knowledge of how to provide support to sales colleagues in their absence eg reservations, sales leads, conference/events
- To have an excellent understanding of the hotel Front Office System
- To have an understanding of how to operate the telephone system
Be Inspired.
Be Empowered.
Be you.